Unhelpful unknowledgeable staff. The carpets in the hall were heavily soiled and smelled. The room was relatively “clean” but the rugs smelled musty and the walls had all sorts of large and yucky coffee/hot cocoa splatter. My trash was not taken out once in a 7 day stay. No real housekeeping, just an ocasional towel swap twice (once when I requested it). My phone was missing a cord so I had to go down every time I needed something. I once waited for 4 hours for toilet paper. When I asked for soap, I was asked why did I need so much soap (I only asked for 2 in a 7 day stay). The breakfast is the saddest thing ever. Only waffle, hard @$$ fried eggs, 3 cereal canisters that looked stale, no fruit (on 1 day they had 4 green bananas), and brownish OJ. Then, I was charged for a reservation that I had cancelled just minutes after making it (which was well within the cancellation window and I had email confirmation as proof). First I was told that they would reverse the charges. Days later, I spoke to the manager and was told that nothing could be done because I booked thru a 3rd party service and I had to wait until they received confirmation of the cancellation. The temporary hold fell off. Days later the charge appeared again. I was told to speak to a manager. The manager was never EVER around. The woman I spoke to at front desk could neither name or describe the manager as I attempted to sort out if the guy I had spoken with was actually a manager.. avoid if you can.
