Dusseldorf Stadtbezirk 3-Hafen 4-star Hotels

From the train station, take the 707 tram to the hotel, take the 726 bus to go to the old city, and the traffic is OK. There is a Japanese material that can taste at home. The architecture of the Media Harbor is also beautiful.

A very modern looking building in the middle of Düsseldorf Hafen district. I parked at the UCI cinema, as thought it would be easier, so cannot comment on hotel parking situation. Check-in was smooth and friendly. The room was very nice and clean, even with a small fridge (important feature for my liking). Cooling system in the room which is great and still not your usual thing in Europe so thumbs up for that!!! I was extremely lucky and had a room with a fabulous view of the harbor, just amazing! After check in i headed to the bar (first things first). Oh boy, totally and definitely recommend. Interesting not your every day typical cocktails, gorgeous views and knowledgeable and attentive staff. Loved it. All in all: definitely recommend, wasn’t last time for me. As a tiny minus i would mention that i would have appreciated some kind of slippers in the room, and room service was available only till 10 pm. Also when booking i was promised a ‘welcome drink’ which somehow never happened and was never mentioned and frankly i forgot to ask. But i do have that promise in the booking confirmation. If i might suggest anything it would have been great to be able to order some wine or alcohol to the room after 10 pm especially when the bar was opened till 1 am. But it’s just me. Oh and i couldn’t figure out how to pull up the blinds in the room, but again, it might be just me. Still most probably my choice the next time i’m in town and won’t hesitate to stay there again!

This was our 3rd stay while my husband was in Dusseldorf on business. We were so pleased to see some of the staff was back after Covid, as they always make our stay so pleasant. Zeinab is the hostess with the mostest, and Marcel and Tommy are excellent chefs, serving a delicious breakfast. Tommy even made me a special little cake for my birthday! Every evening Sabina, who has a winning personality, would serve us drinks at the bar and dinner a couple of evenings. Everyone goes out of their way to meet our needs and make us feel welcome. The hotel is very comfortable with every amenity needed. The location is close to several excellent restaurants, a little market, and a lovely walk to sit alongside the Rhine River. The Altstadt is a little bit of a trek but very doable. If you need an excellent taxi driver, have the desk staff call Mahmud.

We went there for a long weekend and we had a fantastic time at the hotel. The staff was very friendly and very efficient. The duty manager Mr. Mueller had done on fantastic job on us so traveling with a toddler was easy. Very nice food as well - room service was quite fast and breaky was yummy. Don't forget to visit little Tokio - stunning restaurants there. Ask the famous concierge for recommendations - he knows where to go. We had a fab time so thanks to all who make it happen!!!

Amazing experience from A to Z Arrived at Hotel with fantastic parking spaces and ability to charge the car. Receptionist upon check-in have been super accommodating and professional, she was helpful, smiley and very complimenting thank you Pauline!!! Room was immaculate, contained very sustainable material with amazing and spacious layout and fantastic view. Huge thanks to all housekeeping staff without exception. They prepared baby cot to our daughter with bathrobe, slippers and shampoo, conditional and lotion with some wonderful toys as well!! During the stay, they did a wonderful job day in day out with refreshing and preparing a very welcome room. Huge thanks to the F&B team at both bar and room service. They placed amazing fruits basket upon arrived with a lovely letter. Bar staff, they were smiley, professional and very accommodating, playing with our daughter and asking always if we needed help etc and making the best food and drinks with special shout-out to Eike for being amazing dusting our visits! Breakfast staff were very nice despite how busy the area is during that weekend and they have ensured to seat it somewhere quiet and prepare baby seat for our daughter, they were attentive with coffee, eggs and everything else, thank you for your hard work! Lobby, wonderful and luxury layout with amazing atmosphere, concierge / bellman Bashir or Rachid ( please excuse my spelling) was a very wonderful guy, he was chatty and funny even our daughter was running toward him, you are so kind! Lastly, we had to checkout after amazing stay to be helped by one in a million receptionist her name is Paula if am not mistaken on 28th May around 13:00! Location is fantastic, hotel is wonderful and everything else is spot on. Suitable for families, corporates and leisure!! Thank you to all the staff!!!!

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

I can’t say enough about our stay here except that I wish I could have stayed for longer. The staff and service was perfect from start to finish, being highly professional but personable at the same time.

One of my favorite hotels in the world, none of them are hotels of the Medici Family Art Museum. Rolls-Royce spare car, more than 500 years old antique copper embossed door handle, king's red seat ..., museum-level sculpture, tapestry ... Unfortunately, the newly renovated room replaced the old oil painting ... Still love Medici

The hotel is located on the banks of the Rhine, with a clear view of the lake and a variety of birds and exteriors that make up a unique natural landscape. The hotel has convenient parking in front of the hotel, the store management is very good, the waiter is very polite, the breakfast is also good 👌

Very nice hotel right in the center of Dusseldorf. Staff is very friendly and rooms were large and clean. We traveled with our 3 year old and there was plenty of room for him to play. We had breakfast at the hotel, which was the usual European style breakfast buffet with yummy food The hotel has dedicated indoor parking, which is very helpful in such a busy city. This is one of the nicest hotels I have stayed in and I would definitely stay here again in the future. In terms of local activities, it was easy to reach the waterfront, old center, shops and the park from the hotel. We were also able to visit all chrismas markets easily by foot from the hotel.