Guest User
February 3, 2024
This "resort" was such a disappointment. We had been told it was a beautiful location with renovated bungalows. The photos of the rooms that were available online showed freshly painted walls with new beds. The problems started from the moment we tried to find the place. The sign from the main road is almost faded out, with no lighting. The office is difficult to recognize as there is no signage. The office itself is a mess. Still, the worse part, though, were the bungalows we got. The first one, bungalow #3, was filthy and in terrible disrepair. The wood on the porch was rotting and falling apart. The kitchenette had a two-burner cooktop that was rusting; we didn't dare turn it on. The Formica countertop was stained, scuffed, and pulling up off the cabinet. The sink was dirty. The refrigerator had been shoved into place without even peeling off the packing plastic wrap. The mattress on the king-sized bed was ancient; it creaked with any movement, and we could feel the individual bed coils. The bathroom was frankly disgusting. The toilet bowl had huge stains. The shower had big rust spots. The walls were streaked. The sink was very dirty. We were disgusted and felt cheated but decided to keep an open mind. However, by the following morning, we decided we could not spend the rest of our week like that. We demanded either a different bungalow, or a full refund. They were gracious and immediately offered to show us another bungalow. This one looked much better and, in fact, was also much bigger. It had a living room and full kitchen. So, we decided to take it and stay. That first impression wore off quickly as we stayed in that room. There was no regular housekeeping service; it had to be requested every time. That had never been explained to us. It also meant we had to request new towels any time we wanted them. We were never able to turn on the living room fan or lights; the remote control was missing, and they never brought one for us. There was also no remote control for the TV; we were told they had universal remotes, but they never brought us one. To turn it on or off, or control the volume, we had to use the buttons on the bottom of the TV itself. The unit did have a full kitchen, but it had almost no pots or pans. We were not going to buy them, so it made the kitchen virtually useless. They didn't even have sponges to clean dishes or paper towels. In the bedroom, we could turn on the fan, but not change the speed at all. That remote was also missing. Also, the wiring connecting the fan was completely exposed, as it was for most of the fans we saw in the public areas, too. In the bathroom, problems continued. The sink almost did not drain, even after we had maintenance look at it. The toilet was stained, and it bubbled in a virtual eruption when flushed. The shower pan was leveled so poorly that water pooled on one side, instead of going down the drain. The location was good; about a 10-minute drive from Christiansted. The beach was ve