On the positive side: staff were very friendly and responsive and I was able to check in immediately, even though I was a bit early. The mattress was super comfy and there was a nice selection of pillows. Both the room and bathroom were spacious.
On the negative: I don't think I would call this 5* although it has potential. Some surfaces were dusty and both the carpet and the fabric covered drawers on the nightstands had spill stains. The kettle in my room was very calcified so I asked to have it cleaned, and I could tell they tried but it was still a bit crusty when returned. The description indicated coffee and tea maker, but there was only a kettle coffee bags, which was disappointing, and I expected a small refrigerator at a 5* property, but they were able to provide one when I asked. I would also expect a safe in the room and a bathrobe.
My room did have the described full sea view, which compensated for the lack of amenites, but I did pay for that. I had higher expectations given the reviews and the 5* rating, so definitely room for improvement.