LIZ LEUNG LUMSDEN
November 25, 2025
the hotel is centrally located and walkable to all major site, it is attached to the only shopping mall in downtown so it is really convenient. the architectural design of the hotel is unique and stands out amongst historical buildings around, and very photogenic. However I have stayed in many W hotels around the world and I found this one interior qualities not up to par with the others, the decor and material of my room is cheap and not special, the toilet is so small and cramp, the vanity and sink is around 60cm and single sink, very tight to even get dry and undress. the room is dark with very small window, i think i stay in the back wing. Though the beds as usual are very comfortable. the hotel doesnt have much amenities there is no pool, entry lobby is very small [relatively], only one restaurant double as breakfast cafe and at night a japanese chain restaurant. two things also stands out. i do not recalled the last time i go in the hotel and there is a long line for check in which happens this time, there were at least 3 ppl in front and after me. and it takes a bit of time although the staff were very kind. also lines both nights when going to the bar, huge line on saturday, at least 12 ppl jammed in the lift lobby. I also noticed that there are not any native english speaking staff, not at the check in, nor maitre d at the bar nor the room service phone reception. we had a good stay but def a few things that stood out.
