They upgraded me to a suite, but there was no hot water in it. I had no choice but to endure a cold shower halfway through. When I called the front desk, they offered me two options: downgrade to a different room or wait until the next day for repairs. The next day, they told me I could either switch rooms or they could fix it. I chose to switch, but when I came back after going out, they told me it was fixed and acted like nothing happened, expecting me to continue staying there. What kind of service is this? Shouldn't they take responsibility? Doesn't the hotel have a responsibility to check if their rooms have hot water? My customer experience was ruined, and I didn't even get a basic apology. It's unbelievable. Later, I contacted Trip.com, and even they couldn't do much, but I still appreciate the compensation they offered; Trip.com did their best. As for the hotel, I'd suggest considering other options, despite its price advantage.
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