Destiny Student - Holyrood (Brae House)

The room was clean and the facilities were fairly complete, though a bit small. It would be perfectly fine as student accommodation. However, as a commercial rental, the price is quite steep; at around 1200 including tax, the value for money isn't great. Because it's dormitory-style with area doors (each area having five or six rooms) and shared kitchen doors, the sound insulation is poor, so it can get quite noisy. There's often a chorus of loud doors opening and closing, as well as hairdryer noise. The train tracks are right across the street, but it wasn't noisy at night, perhaps due to infrequent service.

For this price in Edinburgh, the room was really good. The only downside is that it's too far from the city center and the university! The transportation isn't very convenient. Overall, it's decent.

The duvet had stains, and the overall cleanliness was a bit poor. Luckily, the location is quite good, with a bus stop just a 5-minute walk away. There's a kitchen with a microwave and a full set of dishes. You can pick up shower gel, shampoo, and towels at the front desk.

The front desk staff are great! It's a convenient hotel, with an Iceland supermarket nearby. You can cook everything in the kitchen, and there's a laundry room.

This is the worst accommodation ever. The moment I walked in, there was a bug (pictured) near the shoe rack, and though I was relieved it hadn't come further inside, I nearly fainted when I saw another one right in the middle of the bed. On top of that, there were two large spiders in the closet, which honestly terrified me. The room they moved me to didn't have crawling bugs, but it did have a huge male mosquito. I was practically driven insane. Honestly, I wanted to get a refund and go to a different place. We were staying for two nights, not just one, so shouldn't they have provided fresh towels on the second day? Paying 5 pounds per towel felt a bit much. Also, when showering, even with the curtain closed, water leaked out into the bedroom, and the water in the bathroom wouldn't drain properly, just pooling in the middle. Seriously... this is the absolute worst place.

Unacceptable Service and Suspected Discrimination at Check-in – A Personal Account We arrived in Edinburgh just after 12 PM on June 20th. Knowing that check-in wasn't until 3 PM, we decided to slowly explore the surrounding area first. Since we were only staying for half a day and leaving early the next morning, and both of us had large suitcases, we decided to head to the hotel around 2 PM. A receptionist named Erin took my passport and spent a few minutes checking the system, only to tell us that check-in wouldn't begin until 3:00 PM. She offered luggage storage for £5 per bag, but we had no choice but to keep waiting. By 2:50 PM, a large group of guests arrived to check in, including several Western tourists. I watched as they were processed smoothly and efficiently, one by one. When I approached the front desk again, Erin simply reiterated that we had to wait until 3:00 PM because the rooms weren't ready. Her attitude was extremely cold, and she offered no further explanation. At exactly 3:00 PM, I asked again if we could check in. She passed me off to another staff member (who I later learned was Erin's supervisor, Jessica). Jessica then told me I needed to scan a QR code and complete an online registration before we could proceed. I immediately felt that Erin had been intentionally stalling and deliberately withholding this information. We had been standing at the front desk since 2:00 PM; she had already taken my passport and checked the system, yet she never mentioned this mandatory online registration. It felt like blatant discrimination. While Western tourists enjoyed a seamless check-in experience, we were kept in the dark and repeatedly brushed off. To make matters worse, the Wi-Fi was terrible. We struggled just to complete the registration and fill out the forms on-site. By the time most other guests had finished and left, we were still stuck there, with the front desk staff offering absolutely no assistance. After wasting over 20 minutes, I suddenly remembered that I had already completed the online registration via the link in the confirmation email I received the day before. I found the email and angrily showed it to the front desk staff. Shockingly, they didn't even bother to double-check their computers; they just handed us the room keys. This clearly proved they knew we had already registered but were playing dumb to deliberately waste our time. If they truly didn't know, why did they hand over the keys the second I showed the email? And if they did know, why put us through this unnecessary ordeal? The entire process took nearly an hour. We only had a brief afternoon to explore Edinburgh before renting a car and heading to the Scottish Highlands, yet this blatantly unfair treatment completely ruined our mood for the trip. When I confronted the front desk supervisor, Jessica, Erin and another receptionist named Harriet (who other staff members later told me was Chinese) completely feigned ignorance. They were laughing and chatting on their computers, as if mocking the situation. Their attitude was absolutely appalling! The Chinese receptionist later wrote an apology letter, presumably at the supervisor's request, but her demeanor was just like Erin's – pretending not to understand or know anything! I specifically left a strongly worded negative review targeting the discriminatory behavior of the front desk staff. I also told them directly that I would expose this incident on social media. Their response was completely dismissive: a casual "Yes, okay." This level of customer service is truly shocking!

This student accommodation helped fulfill my dream of studying in the UK. I was given an accessible room, which meant it was very spacious. It came with a microwave and a fridge, and there's a laundry room where you can pay by card. The only downsides are that there's no daily cleaning service, and you have to pay to get fresh towels.

The studio rooms are quite spacious, but the facilities seem to vary between rooms. In some rooms, the bed felt like it was about to collapse. It's relatively close to tourist attractions, but a bit further from supermarkets and restaurants.