16 Pilrig Guest House

The location is good, the receptionists were very nice and helpful. Nice experience.

Very terrible service from this hotel!!! We requested for cancellation but no response. Then we walked in but were told the cancellation had already been approved and would refund to us so that we cannot check in. But finally they went back on their word and did not refund!!! However, we very much appreciate the effort that Trip.com has made on negotiating with the hotel.

The room was very clean and very cost-effective

Disappointed

The property was good and cheap. Safe. Quiet. Support staff on site. Only drawback is heater was not working and was provided with a noisy fan heater. Not a great option when you have an active toddler.

First impressions: Dinning room and reception dirty. Old and new sheets piled up in the dinning room, are guests expected to eat there? And old rotting banana the only piece of fruit in the fruit bowl turning black and prefectly representing this property. My group arrived and the young lad seemed to have no idea what he was doing. Couldnt find our booking and phone the manager. Gives the phone to me and the manger says hotel.com cancelled my booking. When i called hotel.com to recieve a refund they said they didnt cancel my booking and that the hotel has my money, the hotel refused my refund request then saying it wasnt ********** that cancelled it was me? So i wasnt entitled to a refund?! Lying and changing the story to avoid refunding me. It was eventually discovered I hadnt cancelled like they suggested i did so EVENTUALLY refunded. Disgusting how they will do or say anything to keep you from recieving your money back! Tried speaking with the manager about this as well they said over the phone that theyre the manager but once they realised i wanted my money back they changed their story and pretended they had I idea what i was talking about theyre one a receptionist? ********** do the right thing and stop doing business with these scammers.