Guest User
July 26, 2025
The apartment is right next to the University of Edinburgh, with an amazing view. There's a convenience store and Starbucks downstairs. The room is large, the bedding is comfortable and very clean, and the kitchenware and tableware are complete. There's also a washing machine. If I didn't have other plans later, I would definitely have stayed a couple more days. However, I must say the customer service staff were extremely unprofessional. Seeing feedback from other travelers about troublesome check-in, I called customer service around 1 pm. The operator had a distinctly Indian/Pakistani accent and rudely hung up on me. I had no choice but to contact Ctrip. China's service is definitely more reliable! 👍 Below, I've posted the conversation for your reference. The apartment is great, but don't contact customer service—they'll drive you crazy! 😤
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