Matrix Hotel Reviews

Tried to charge me extra for parking. Wasn’t entirely amused with that but they eventually removed it.

One of the best hotel around downtown area! Staffs are very friendly and helpful whenever needed.

Nice front desk guys

Checked in on June 26, 2024. The hotel entrance is not very conspicuous, and the lobby is not gorgeous. It is much more low-key than the imagined four-star hotel, but the room layout (except the bed), sanitary facilities, corridor environment, sound insulation effect... are still quite good, in line with the four-star standard. The room is equipped with a refrigerator and a safe, but there is no microwave. After calling, one was delivered immediately. The customer service is also good, except that the garbage was forgotten to be cleaned one day. I want to focus on the unreasonable design of the bed in the room (see picture). The two "right angles" of the bed frame are exposed nakedly. I was hit by the two right angles twice during the day on the first day of check-in. At night, I was hit again on the same part of my calf after going to the toilet. It hurts a lot in summer when I wear less. The next day, I found a newspaper to cover the "right angle" to visually remind myself to take a detour and avoid further injuries. At the same time, I complained to the front desk about the "unreasonable" design, and the hotel made a humanized treatment. Remind friends who want to stay in this hotel to pay attention to the corners of the bed. It is said that the beds in all rooms of the hotel are of the same design.