Hampton Inn & Suites by Hilton Edmonton St. Albert

Great

The staff was absolutely amazing. We had such a good experience and would definitely stay here again

Very nice hotel. We rented a suite for more space. I was impressed with the high ceilings and layout. Much nicer then some of the smaller rooms we have stayed at in other hotels

The staff were very friendly and accommodating with early check in which I greatly appreciated

Roy at the front desk was awesome, interacted with our kids while checking in and gave them a treat. Later, he saw me walking in with a bottle of wine and offered wine glasses, then saw the bottle was corked and offered a complimentary corkscrew as well! The rooms were very clean and quiet, the breakfast was clean, well stocked and delicious! A great overall hotel experience!

Everything was great. The checkin process was quick. The room was clean and a comfortable bed. We didn’t have breakfast but it did smell delicious. We would stay again

Staff was accepting of queer guests and made my partner and I feel welcome.

Newer property with many amenities in the hotel and next to it with ease of connecting to a variety of roadways including the Anthony Henday.

Location was good for what we were looking for and the price was fair. Room ended up being perfect for what I wanted. However our room was not ready for a 3pm check in. Which in turn made us late for the Heritage classic game. We missed the first 10 minutes of the 1st period because we were waiting to get into our room. Our room was ready at 4pm and by the time our ride showed up and we got to commonwealth we were late!!! I had called in the morning and asked for an early check in, which we were told no because it was busy, totally understandable. So I asked if our room would at least be ready for the 3pm check in, as it was also confirmed on my reservation. I was told it for sure would be(it was not). I was offered a downgraded room from the suite(family room) I booked, but with NO partial refund on the price difference because I booked with *******. I asked for a credit if I took the downgrade, which I was told “unfortunately we can’t do that”. I declined the downgrade. I totally get that it was a busy weekend. However when my reservation says 3pm check in and I confirm that with you in the morning, I don’t think it’s very fair that we missed part of the game we spent a lot of money to go to. That game was the entire reason we were in town!!