Radisson Hotel & Conference Centre West Edmonton

Radisson Hotel & Conference Centre West Edmonton Reviews

Radisson Hotel & Conference Centre West Edmonton

18035 Stony Plain Road, Edmonton, Alberta, T5S 1B2, CanadaView Hotel Details
Radisson Hotel & Conference Centre West Edmonton
Radisson Hotel & Conference Centre West EdmontonRadisson Hotel & Conference Centre West EdmontonRadisson Hotel & Conference Centre West Edmonton
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Radisson Hotel & Conference Centre West Edmonton Guest Reviews

3.3/5
20 Reviews
Verified reviews
Location3.3
Amenities3.3
Service3.3
Cleanliness3.3
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All reviews(20)
Positive reviews(5)
Negative reviews(15)
Guest User
Checked in Sep 2024
Other
1.0/5
Posted on Sep 18, 2024
Spent one night at Radisson. Found one dead and one live bed bugs crawling on my bed at 11pm when we're just about to sleep. Requested to switch rooms, front desk girl gave us new room key, didnt bother to come into the room look at the bugs until I insisted. She did apologize. New room didnt have any obvious signs of bugs but end up we couldnt sleep due to our worries. We showered from head to toe 3 times within 12 hrs cos we're grossed out by the bed bugs. New room's TV didnt work at all. Bathtub leaking left with big puddles of water on the floor. During check out, i requested to have the manager call me, never heard from anyone. I understand bed bugs are transported from guests and I cannot fully blame the hotel but I do expect to hear from the management. This just shows me how poor the hotel operation (quality control) and management is. Will not go back.
Richard Z
Checked in Apr 2024
Family
1.0/5
Posted on Apr 22, 2024
Dirty. Overpriced for the quality of rooms. Parking was sketchy. Bathroom incredibly small. It was noisy. Door had been broken and not fixed. Door does not close properly to the hall way or in the bathroom. Door to hall way did not close when left room(generally they are weighted to ensure they close). Extremely disappointed
Response from Property: Dear Rhonda, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your recent stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services and facilities. We are deeply sorry to hear that the cleanliness and quality of your room did not meet your expectations. Please know that we take your concerns very seriously, and we are already taking steps to address the issues you mentioned, including improvements to parking facilities and repairs to doors. We understand the importance of a comfortable and peaceful stay, and we regret that noise disturbances affected your rest. Rest assured, we are implementing measures to minimize noise levels for future guests. Regarding the issues with the bathroom and door functionality, we are working diligently to rectify these issues promptly. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that your next stay with us exceeds your expectations. We truly value your feedback, and we hope that you will give us another opportunity to provide you with the exceptional experience that you deserve. Please feel free to reach out to our team directly if there is anything further we can do to make amends for your recent experience. Warm regards,
Crystal m
Checked in Feb 2024
Couples
1.0/5
Posted on Feb 18, 2024
We showed up almost 2.5 hours after check in and our room wasn’t ready. We were told that a group that had no reservation had taken the rooms so they had to prepare new ones. The ceiling in our hallway was full of mold and water stains. In the room the bathroom wasn’t clean and the ceiling in there was full of water stains. Our room had wall paper peeling from the walls on all sides the headboard and hand marks all over it and the ceiling again was stained. Awful hotel first and last time here!
Response from Property: Thank you for sharing a review of your recent stay. My staff and I strive to ensure that not only our service but our overall decor and condition of our hotel exceeds our valued guests expectations and I sincerely regret that we have fallen short. We are eagerly anticipating various upgrades to the property, which I feel will enhance the overall look and make for a much more appealing atmosphere. In the meantime, we shall continue to address the concerns that you had with regard to your check in tme. Thank you so much for not only choosing to stay with us, but for providing us with ways that we may better enhance your overall experience. I would love an opportunity of welcoming you back once our upgrades have been completed. Should you ever return to the area, please feel free to contact me directly as it would be our pleasure to ensure you have a more memorable stay. Sincerely, Krish Mani General Manager
rjdreyer2018
Checked in Sep 2023
Family
5.0/5
Outstanding
Posted on Sep 6, 2023
The hotel room was clean, affordable and quiet. It also had aan indoor pool and a fitness centre. The breakfast at the hotel restaurant was good and filling. I would recommend this hotel to others. Ron. Canada.
Response from Property: Hello ! We appreciate your positive feedback about your stay and will for sure share it with our team members and are eager to welcome you back. Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Coast Hotels and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that. Looking forward to seeing you again ! Krish Mani General Manager
Guest User
Checked in Aug 2023
Couples
4.0/5
Very Good
Posted on Aug 8, 2023
My wife and I stayed there for one night. Overall, it was a very good experience. Check-in was easy. The hotel lobby, hallways and room all smelled and looked clean. The pool was closed for a short time for maintenance but was hopping with activity in a matter of two hours. We were surprised with a suite and king sized bed. It would have been nice if water was in the room. The location was good for us as we had business to attend in the neighbourhood. If you cannot or do to want to eat at the hotel restaurant, there are a couple of highly recommended restaurants within an easy 5-10 minute walk. The only negative we could give was the outside stairs and parking lot on check-out. Someone left garbage and cigarette butts around the front, presumably from the night before. Overall it met most our expectations and the larger than expected room was a pleasant surprise. Sometimes this hotel has very rates. I recommend checking this place out if needing to be in West Edmonton overnight.
Response from Property: Hello ! Thank you for posting your Coast West Edmonton hotel stay experience on TripAdvisor. We appreciate your positive feedback about your stay and will for sure share it with our team members and are eager to welcome you back. Feedback like these are critical to our ambassadors morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Coast Hotels and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that. We truly appreciate knowing about your experience, so we can share with our team to celebrate our successes, as well as continually improve so we can make each stay a little better. We look forward to welcoming you back soon and we truly appreciate the four stars. Krish Mani General Manager
Guest User
Checked in May 2023
Family
1.0/5
Posted on May 10, 2023
Paid for a room for my daughter on *******. It had a deposit policy of $300 if you don’t have a credit card at check in. My daughter went to use her debit and the front desk person would not take her debit card. She said cash only. Pretty sure they were trying to steal it. I had to get a credit card authorization to check her in. We have booked many other hotels for her. Do better Coast hotel….
Response from Property: Hello ! Thank you for staying with us at the Coast West Edmonton Hotel. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels. I would like to take this opportunity to apologize for your experience with us during your stay due to the issue with the debit card upon arrival. This is certainly not the way we are known for taking care of our guests and I wish I could have made a difference to your stay. We did have some challenges with debit cards during that time but its fixed now. Again my apologies and hope to see you again Krish Mani General Manager
Guest User
Checked in Apr 2023
Other
1.0/5
Posted on Apr 10, 2023
After a ten minute wait for someone at the front desk for check in we were then told there was five minutes left to order a meal. We rushed in and ordered. After putting our bags in the room we get a phone call asking for a credit card number for our meal to be delivered to the room despite wishing to eat in. We make it to the sorry excuse for a bar / restaurant to be quickly reminded its closing time soon. somewhat passively pressured to be polite we ask for the food to go. At this point the one bar tender tells the chef our order. We recieve a high quality bill for low quality food. Upon asking for cutlery for our room are given 3 plastic forks. And proceed to open up meals comparable to the dog food served in an Albertan oil sand camp. A side of shrimp with the steak that is comparable to bait on a low end fishing trip. Terrible all around. I wish I slept in my truck or the local jail
Response from Property: Hello ! Thank you for staying with us at the Coast West Edmonton Hotel. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels. I would like to take this opportunity to apologize for your experience with us during your stay due to the issue with the service at the restaurant. This is certainly not the way we are known for taking care of our guests and I wish I could have made a difference to your stay. We have taken this up with our third party vendor responsible for the food and beverage areas and based on your feedback will make changes where required. Again my apologies and hope to see you again Krish Mani General Manager
Guest User
Checked in Mar 2023
Business travelers
1.0/5
Posted on Mar 15, 2023
Made reservation including pet ,was quoted price , checked in got an added surprise fee for pet . Wouldn't let us check in until 4 pm even though we had been on road already for 5 hours and then had a medical procedure done. Tried to check in at noon . Asked them to please hurry clean up and phone us when able to check-in. They said they would but didn't. The room was cold, no way to control or increase heat. They gave us a space heater . Won't ever stay again .
Response from Property: Hello ! Thank you for staying with us at the Coast West Edmonton Hotel. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels. I would like to take this opportunity to apologize for your experience with us during your stay due to the arrival experience and the air-conditioning issues in the room. This is certainly not the way we are known for taking care of our guests and I wish I could have made a difference to your stay. We do have pet charges and early check in charges and they are not included in the room rate. Again my apologies and hope to see you again Krish Mani General Manager
Guest User
Checked in Feb 2023
Couples
2.0/5
Posted on Feb 9, 2023
I have stayed at coast hotels before. This is by far the worst of the 3 coast hotels I have stayed in. The rooms are smaller, no comp breakfast and no usb charging connection. Our room had noisy doors and peeling paint in the washroom. there is a large gap on the front door which lets lots of light in front the hallway. Not sure if this was on purpose to serve as a nightlight and for ventilation. The air conditioner works well and cools down the room fast. There appears to be just 1 elevator to service 5 floors. The check-in lobby is a bit dated. Bed was good with a couple of choices for pillow. Definitely would not stay at this particular coast hotel again.
Response from Property: Hello ! Thank you for staying with us at the Coast West Edmonton Hotel.. We know that you have many options when deciding where to stay, and we appreciate you choosing Coast Hotels. I would like to take this opportunity to apologize for your experience with us during your stay due to the condition issues that you experienced. This is certainly not the way we are known for taking care of our guests and I wish I could have made a difference to your stay. Please connect with me directly and I can absolutely make sure that we can turn around your experience on your next stay with us. Again my apologies Thanks Krish Mani
Guest User
Checked in Oct 2022
Family
5.0/5
Outstanding
Posted on Oct 17, 2022
Our stay at the Coast West Edmonton Hotel was clean and comfortable. The staff are friendly and willing to help. The price is very reasonable and the staff and cleaning staff do an excellent job at hospitality and cleanliness.
Guest User
Checked in Oct 2022
Family
3.0/5
Posted on Oct 11, 2022
The building is old but was clean. Good location if you want to go to the west Edmonton mall . The price is good for what you get. There banquet room was booked the night we stayed and our room was across from that area making it hard to sleep with the music being loud coming from the banquet room.
Guest User
Checked in Sep 2022
Other
1.0/5
Posted on Sep 10, 2022
We arrived approximately 10:30 pm Sept 5/22 The room was booked through ******* till Sept 9/22 (non-refundable) big mistake. After checking in we were given a room at the end of 2 very long hallways, after carrying our luggage ourselves (my mistake) will always use a trolley from now on, we arrived at our room only to find it had not been cleaned from previous people. We had to do the long trek back to the front desk to ask for a clean room. I mentioned I would like to speak to a manager but no one contacted me. I was there 4 days. The next room had furniture with chunks of it carved out and missing. The fridge was unplugged with all the near by sockets full. The grout in the shower was growing something. I asked for a extension cord so I could plug the fridge in it never came. Had I not of been locked into this Hotel through ******* I would have left immediately. I Do Not recommend this Hotel. In order to close our door, we had to body slam it each time.
Response from Property: Dear stevewT771FX, I apologize for the delay in getting back to you; I appreciate you giving us feedback on our hotel. I am so sorry to hear your stay was not up to Coast standards. We appreciate you highlighting the areas of opportunity for us and I will be sure to follow up with the team. We continuously strive for improvement at the property and we hope that you will give us another opportunity to showcase this to you. If I can be of any further assistance please do not hesitate to contact me at m.mian@mundihotels.com Kind Regards. Muhammad Mian Director of Operations - Alberta
Guest User
Checked in Sep 2022
Family
1.0/5
Posted on Sep 3, 2022
Found a bug crawling on sheets, unclean towels, the throws and accent pillows were stained, water damage on walls and bathroom with poor repair job. Half a roll of TP, no extra rolls. Called front desk, they brought more sheets and towels but offered no apology or anything. Room had old smoke odor as well. Will not be staying here again or recommending to anyone.
Response from Property: Dear Stillfamily5, I apologize for the delay in getting back to you; I appreciate you giving us feedback on our hotel. I am so sorry to hear your stay was not up to Coast standards. We appreciate you highlighting the areas of opportunity for us and I will be sure to follow up with the team. We continuously strive for improvement at the property and we hope that you will give us another opportunity to showcase this to you. If I can be of any further assistance please do not hesitate to contact me at m.mian@mundihotels.com Kind Regards. Muhammad Mian Director of Operations - Alberta
Guest User
Checked in Aug 2022
Other
1.0/5
Posted on Aug 5, 2022
Don't stay here unless cleanliness and maintenance are not a concern. Pay the extra $20 a night and get piece of mind at another hotel. I'm not sure if management or ownership has changed but it appears if the condition of the hotel has greatly suffered in comparison to past reviews.
Response from Property: Dear DonY427, I apologize for the delay in getting back to you; I appreciate you giving us feedback on our hotel. I am so sorry to hear your stay was not up to Coast standards. We appreciate you highlighting the areas of opportunity for us and I will be sure to follow up with the team. We continuously strive for improvement at the property and we hope that you will give us another opportunity to showcase this to you. If I can be of any further assistance please do not hesitate to contact me at m.mian@mundihotels.com Kind Regards. Muhammad Mian Director of Operations - Alberta
Guest User
Checked in Jul 2022
Other
1.0/5
Posted on Jul 27, 2022
Overall, our stay was terrible. Except for the lobby everything was poorly maintained and run down, making this feel like a dive. In the evenings there were people drinking and smoking outside the entrances making it feel unsafe. There was broken glass outside in several areas including in the grass which resulted in our dog getting cut on the paw. The bedding was terrible, and the pillows were old and lumpy. Attempts to raise concerns with staff resulted in excuses and a feeling like I was inconveniencing them. One staff member who appeared to be a manager was behind the front desk wearing sweatpants and a hoodie. We frequent Coast Hotels as our preference when possible and this location far from lives up to the Coast standard and we would never stay at this location again.
Response from Property: Dear dgranlin2022, I apologize for the delay in getting back to you; I appreciate you giving us feedback on our hotel. I am so sorry to hear your stay was not up to Coast standards. We appreciate you highlighting the areas of opportunity for us and I will be sure to follow up with the team. We continuously strive for improvement at the property and we hope that you will give us another opportunity to showcase this to you. If I can be of any further assistance please do not hesitate to contact me at m.mian@mundihotels.com Kind Regards. Muhammad Mian Director of Operations - Alberta