To anyone still falling for the shiny ads and Photoshopped pictures on your website—at least when it comes to the Brown Red Sea hotel in Eilat.
Our stay this week was supposed to be a break from the chaos in the center of the country. We were looking forward to a little peace and fresh air. Instead, we walked straight into a frustrating, exhausting, and honestly insulting experience. My friend and I stayed in separate rooms, but we both felt like we’d landed in a demolition site run by cranky amateurs.
Check-in was a mess. They couldn’t find the right rooms, confused our names, and no one seemed to care. When we finally made it to the rooms, the reality was depressing: cracked walls, a door that wouldn’t close, a broken floor, furniture falling apart, a filthy fridge, rust in the shower, and stained towels. Even the key card refused to cooperate—we had to reactivate it every single day. And yes, this is in 2025.
We were greeted by cockroaches in the common areas. The gym? Nothing worked. And the worst part—when we tried to work from our rooms (because no, this wasn’t a vacation), we found out there was no internet access. Complaining only got us eye-rolls and aggressive responses, with a repeated, unhelpful “there’s nothing we can do.” At night, loud music from the next room made it impossible to sleep. We complained. Multiple times. No one did a thing.
This wasn’t just disappointing. It destroyed any trust we had in the Brown Hotels brand. You don’t need better marketing—you need a total renovation and a crash course in basic hospitality. As it stands, this isn’t a hotel. It’s a bad joke.
We won’t be back. We won’t recommend. And we won’t forget.
