Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.2
Amenities8.2
Service8.2
Cleanliness8.2
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All reviews(47)
Positive reviews(18)
Reviews with photos/video(1)
Negative reviews(1)
min_de
Studio Double Room
Stay Date Oct 2023
Business traveler
9 Reviews
9.0/10
Great
Posted on Dec 19, 2023
酒店位置好,房間乾淨,有歷史感。早餐不錯👍
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Guest User
Standard Single Room
Stay Date Jul 2023
Business traveler
6 Reviews
10/10
Outstanding
Posted on Oct 14, 2023
設施:很好
衞生:乾淨
環境:優雅
服務:態度好
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Guest User
Stay Date Aug 2024
Other
10/10
Outstanding
Posted on Sep 8, 2024
Outstanding old world hotel in the heart of the city with 2 very good restaurants. Very large selection of breakfast food available buffet style.. Rooms large and clean with private bath. Parking also available onsite but it's first come with no reservation available. Staff very helpful and friendly..
Guest User
Stay Date Dec 2023
Other
10/10
Outstanding
Posted on Jan 30, 2024
a group of forty of us visited Eisenach for a couple of days as part of a European railfanning trip. Aside from Eisenach being a beautiful city and the hotel in an extremely convenient location both from the city center and the train station, it's a beautiful hotel with spacious (for European standards) rooms and very friendly staff. The hotel helped us arrange a reception with sparkling wine and was very accomodating of participants with special needs. Bravo! We will certainly be back!
Guest User
Stay Date Dec 2023
Other
8.0/10
Very Good
Posted on Jan 11, 2024
Centrally located with reserved parking available. Rooms were small (as are the rooms in many old hotels in this part of the world) and somewhat uncomfortable (headboard on the bed, in particular) ...very small shower. Took a long time to warm up the room on a cold morning. But the room was very clean, and the check-in/check-out was easy. Not many clothes hangers and did not notice hooks for coats. Breakfast buffet was delicious with a lot to choose from. The room was too small to accommodate the four of us when we wanted to sit around and share the bottle of wine we brought with us. To be fair, there is what looks like a nice bar behind reception, be we didn't feel good about sitting down there with our own bottle of wine. There is also a great restaurant on the property.
Guest User
Stay Date Dec 2022
Business traveler
8.0/10
Very Good
Posted on Jan 31, 2023
This is an update on previous visits of Kaiserhof. Have had many stays during past years. This was my first return post-covid times. I really do like the style of this hotel. They are not trying to be "ultra modern boutique" - rather the opposite. And do it wholeheartedly. Carpets, brown panels, brass and marble. Well, you can like it or not - for me it's a genuine approach with a comfortable - and almost cosy - effect. Kind and helpful staff. Affordable and still recommended indeed! PS Don't miss Kaiserhof's adjoined top restaurant "Turmschänke" - could be the best restaurant in Eisenach.
OnAir44587325408
Stay Date Jun 2023
Other
8.0/10
Very Good
Posted on Jul 16, 2023
Kaiserhof is an old fasioned hotel - in its best sense. Brown panels, red/purple thick carpets, room keys that weighs a kilo... With its origin from the last century much of the old charm has been retained. Renovated several times it does however keep up with what you expect in a modern hotel. The reception/lounge/bar is really very nice with stucco and chandeliers hanging from the high ceiling. A good spot to relax after a long day. Rooms are quite stylish and lacks - thankfully - carpeting. Comfortable beds and all basic amenities you need. Breakfast is german-ish exstensive and is served in a light and bright breakfast room. Staff kind and helpful. Only problem is a single elevator, that takes its time between the floors. If a large group of guests arrives or leaves, prepare for some waiting. Kaiserhof has two restaurants: the fine dining "Turmschänke" (reviewed separately) and the simpler and very affordable "Zwinger" in the basement (also reviewed separately) where typically german dishes are served. If you like a touch of the old days, this is a very recommended hotel. If you on the other hand prefer a modern boutiqueish style, then look elsewhere.
Guest User
Stay Date May 2023
Other
4.0/10
Posted on Jun 27, 2023
Unfortunately, the only thing that has 4 stars here is the price! Of the booked offer "The cultural short trip" half was closed. (The booked restaurant was suddenly closed, the replacement restaurant far to walk and not at all on the same level, the voucher for the Luther House could not be used, because the house is closed on Mondays, but this had not yet spread to the responsible service staff! ) The hotel itself is a bit dusty and has a tiny, slow elevator. The bathrooms are extremely small. The minibar is screwed shut and there is no beverage service for the room. The bar does not sell normal bottled beer so I had to carry my open beer glass to the 3rd floor ! (Of course they didn't offer to serve the beer in the room). The service staff is trying , but for the most part incompetent ! (see above) The management is not capable of criticism! All in all does not correspond to 4 stars level! The price / performance ratio is not given !
Guest User
Stay Date Jul 2024
Family
8.0/10
Very Good
Posted on Aug 10, 2024
Hôtel très bien tenu, parfaitement situé. Personnel efficace. Charme un brin désuet mais en parfait état. Bon rapport prestations/prix. seul bémol : un parking limité en places et avec une seule borne de recharge pour véhicule électrique
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Discover42706940402
Stay Date Apr 2024
Solo traveler
6.0/10
Posted on May 30, 2024
Solides klassisches Hotel in sehr gutem Zustand, das Zimmer war sehr sauber. Für Fahrräder gibt es einen Abstellraum, der über eine kurze schmale Treppe erreicht wird. Das Frühstücksbuffet war ebenfalls solide mit den Dingen, die man erwarten darf, aber auch nicht mehr. Bei der Wahl des Zimmers (Economy, Standard, Komfort) sollte man vor der Buchung mit dem Hotel Rücksprache halten, um nicht enttäuscht zu werden. Mein Einzelzimmer Komfort war eher recht klein und entsprach nicht meinen Erwartungen. Die Rezeption erläuterte mir, dass verschiedene Kriterien für die Kategorisierung zugrunde gelegt würden, u.a. auch die Größe des Badezimmers und die Lage zur Straße oder zum Hof. Die Webseite des Hotels lässt einen hierzu leider im Unklaren.
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Guest User
Stay Date Sep 2023
Other
8.0/10
Very Good
Posted on Oct 5, 2023
Hôtel très bien situé, charme cosy, chambres spacieuses et personnel charmant et attentionné. Du choix pour le Petit déjeuner . Un restaurant et une brasserie pour compléter le tout. Un petit manque, pas de snacks au bar pour accompagner une bière où un aperitif.
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Guest User
Stay Date Jun 2023
Other
8.0/10
Very Good
Posted on Jul 18, 2023
Das Hotel ist sehr praktisch in der Nähe des Bahnhofs am Rand der Altstadt gelegen = kurze Wege. Unsere Zimmer war sauber, hatte eine Klimaanlage, zwei Sitzgelegenheiten, ein bequemes Bett und zum Glück bekamen wir sogar eines der Balkonzimmer. Das Frühstück war sehr gut, das Personal in allen Hotelbereichen freundlich und professionell. Wir hatten ein schönes Wochenende im Kaiserhof. Danke!
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Guest User
Stay Date May 2023
Solo traveler
8.0/10
Very Good
Posted on Jun 12, 2023
Nettes Hotel mitten in der Stadt mit gut ausgestatteten Zimmern. Das Personal war immer freundlich und zuvorkommend. Der Alte Stil hat Charme und passt zu Eisenach. Die Wege in die Stadt und zu den ÖPNV sind kurz und somit ist das Hotel sehr gut erreichbar.
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Guest User
Stay Date Mar 2023
Other
6.0/10
Posted on Apr 27, 2023
Beschränkte Parkmöglichkeit am Hotel. Ich musste da der Parkplatz voll war in einer nahegelegenen Seitenstrasse parken. Das Zimmer im 3. Stock war für eine Nacht ok, aber wie das Hotel zum 4-Sterne-Status kommt, frage ich mich? Die Einrichtung von Zimmer und Nasszelle entspricht für mich nicht diesem Standard. Das Frühstücksangebot war überschaubar und der Service wenig dem Gast zugeneigt. Ich würde das Hotel eher nicht mehr buchen.
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Guest User
Stay Date Feb 2023
Other
8.0/10
Very Good
Posted on Mar 18, 2023
Das Hotel liegt absolut günstig zwischen Bahnhof und Innenstadt. Alles ist zu Fuß erreichbar. Wir hatten ein kleines Zimmer, aber völlig ausreichend. Leider gibt es Wasser nur am ersten Tag. Danach wird nicht mehr aufgefüllt. Im Zimmer gibt es auch keine Möglichkeit Kaffee oder Tee zuzubereiten. Schade. Das Frühstücksbuffet ist ausreichend (wenn eine Tagung stattfindet ist der Frühstücksraum recht voll), wenn auch nicht sehr überzeugend. Recht wenig beispielweise Rührei und wenn dann die Tagungsgäste einfallen ... Es wird schnell aufgefüllt, man muss eben ein wenig Zeit mitbringen. Die Teeauswahl ist toll, beim Kaffee gibt es nur Thermoskannen an den Tisch.