Guest User
March 30, 2022
Called in advance and spoke to co-owner at midnight. Told her I needed nice room with working phone. My son had emergency situation in SF and I NEEDED to help resolve via 6-7 phone calls. Co-owner was nice, but annoyed at my question. She said "All rooms have phones - OK? ...But are they working phones? Entered ground floor room. Lots of wasted people hanging out in front of my door. I said "excuse me" to get in door and was stared down. 6-7 people moved from my door, grabbed their bikes and entered room next door. 1st thing I noticed - no proper lock on front door. Went to shower - no lock on bath large window. Had to jam a hanger to close & secure large window. After shower, went to use phone. It didn't work. Wanted to alert Front Office, but phone didn't work. Opened the door to go to office, but was afraid of people standing outside my door. I had to move a large desk to behind the door since there was no lock. In the morning, I alerted the owner. Told him phone was SOLE reason for taking the $185 room. No discount. I had to beg to use the office phone. Thankfully, he allowed me 2 calls. No breakfast was available. I had to plead with him to give me 10 extra minutes to check out. My ride was coming to get me. Only bright spot was cleaning manager Danita and her 2 nice kids who tried their best to help me, and showed genuine concern for my predicament.