Extremely poor airport shuttle experience, especially not recommended for Asian/Chinese travelers.
I checked into the hotel on May 4th. To be prepared, I called the hotel front desk around 10:30 AM before even arriving at O'Hare Airport to inquire about the airport shuttle. The front desk told me I had to call for the shuttle only after arriving at the airport, and that it would take approximately 25-45 minutes to arrive. When I further asked if I should call 30 minutes in advance, they didn't provide a clear explanation and instead said I hadn't understood them. The entire communication was very unfriendly and unprofessional.
After arriving at the airport around 3 PM, I immediately called the hotel. The front desk told me the shuttle had already been dispatched and would arrive in about 25 minutes. However, I ended up waiting for nearly 50 minutes. During this time, I called twice more (approximately every 20 minutes) to confirm, and each time I was told, 'about 15 more minutes,' but the actual waiting time far exceeded what was initially stated. For a hotel that advertises airport shuttle service, this kind of communication is chaotic and unreliable.
What was even more uncomfortable was the shuttle driver's attitude. When the driver arrived, his first question was if I was the one who had been waiting for a long time, and then he said their shuttle usually takes about 50 minutes to arrive. This completely contradicted the information the front desk had given me. When I, tired from a long journey, asked him for help putting my luggage into the car, he said they weren't allowed to touch luggage and that it wasn't his job. He spoke while pointing at me with both index fingers, his attitude was very rude and offensive, and I even felt my personal safety was threatened. And I was just asking him to help me put one suitcase into the car.
This experience made me feel very uncomfortable. The hotel front desk's information about the shuttle was confusing and inaccurate, and the driver's attitude was extremely bad. There was another non-Asian passenger who got on the shuttle at the same time, and the driver was very polite to her, even initiating conversations with her multiple times. The driver himself was a middle-aged white male.
As a Chinese traveler, I have reasonable grounds to suspect that this driver may have treated me differently because I am Asian or Chinese.
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