Nicholas
September 18, 2023
My room was switched to a queen bed with no mention until I walked into the room. They claimed a company policy for titanium members getting king beds upon request. That is fine, but tell me before I go up to the room. Once I go back to complain, magically a king room is available. It was a first floor room that had no blinds, just a thin privacy shade, so the parking lot lights and car lights shine in the room all night. The front desk staff lacks the necessary interpersonal skills to assist a living person. The only word they know is “unfortunately”.