TownePlace Suites New Orleans Metairie

The sofa “bed” is not at all a bed. It’s a sofa that fold in half with no type of mattress, mattress topper or cushion. I had to go to Walmart to buy a topper so my daughter and her friend could sleep on it. When I asked the front desk they were very helped but said there is nothing they could do and unfortunately that’s just how they are. When I inquired about pillows for the sofa bed she stated I should’ve had some in my closet (we did not) and after looking for a while she came back with one pillow (for two girls). I try to not leave negative reviews but I do want to warn others if they plan to use the sofa bed as an actual bed think again.

This location is top notch! Every time we stay there, the staff is excellent and accommodating. The property and the rooms are clean and the breakfast is the best hotel breakfast I've ever had.

The hotel was not as advertised on *******. This property has no kings as advertised. Go to the hotel to check in, was told the room I requested was not available so an equivalent room was assigned. Got to the room, there was a queen and a sofa bed no privacy for the bed. Questioned the desk and i was shown they only have queen bedrooms. We were disappointed not having a king bed. We made do, only needed the room for sleeping.

Sunday night my daughter notice the carpet was wet. So i went to front desk to inform them of this. And went back the following morning to inform them again. Nothing was don about it until later that day. The general manager move us. It took all day long for something to be done about it . All we got for the inconvenience was 10,000 points.

Very out dated but clean. Sofa bed was more like a cushion than a mattress. With that being said, the staff was friendly and helpful and the location is very convenient for our needs

The staff have been wonderful. Breakfast is great, room is super clean and very comfortable.

The sofa bed they offer is the worst, is like a rock, feels like you are sleeping in the concret!, breakfast is bad too!

This hotel did not meet the expectations that I have for Marriotts. It was not well-maintained. Check-in time was at 4 pm and we waited 2.5 hours for rooms. I wouldn't recommend this hotel to others.