Let's start with the environment. It's quite good for a hostel, with private bathrooms in the rooms and a complimentary breakfast buffet. Honestly, there's nothing to complain about except for the front desk service.
However, the absolute worst and most off-putting aspect was the front desk service. When I checked in, I could only do so through the Mount Emei Hotel front desk. The receptionist told me there was already a lady in my room, so I confidently took the room card and swiped it open. To my shock, I found only a foreign man inside! The booking interface clearly shows that this hostel has separate male and female dorms. Due to the receptionist's error, I mistakenly entered a male room. We were both quite startled, and luckily, it was daytime and he wasn't asleep yet. Just imagine, with their casual attitude, what if it had been a single female guest sleeping in her room at night, and a man with an incorrectly issued room card suddenly walked in?
Eventually, I got a new room card and a different room, but the problems didn't stop there. I went out to get some water and when I came back, my room card wouldn't work. Thankfully, I had my phone to call the front desk for help. I was left waiting outside in the scorching heat for a long time before someone finally came to give me a new card.
I hope the hotel strengthens its management and training for service staff. Their work attitude and competence are truly terrible.
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