Nightcap at Emerald Star Hotel

Reviews of Nightcap at Emerald Star Hotel

Nightcap at Emerald Star Hotel

47-51 Clermont St, Emerald, Queensland, 4720, AustraliaSee Hotel Details
Nightcap at Emerald Star Hotel
Nightcap at Emerald Star HotelNightcap at Emerald Star HotelNightcap at Emerald Star Hotel
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1 night

Guest Reviews

7.9/10
Good
49 Reviews
Verified reviews
Location8.0
Amenities7.9
Service7.8
Cleanliness7.9
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All reviews(49)
Positive reviews(17)
aetc
Queen And Single Studio
Stay Date Feb 2025
Business travelers
1 Reviews
6.5/10
Posted on Mar 28, 2025
this hotel was operated without any person during night time. if the person who not good at english want to use this hotel, i don't recommend.
Response from Property: Hi there,Our reception counter does close at 9pm, however we have a manager on site until 2:30am every night and you can still check in with them via the Sports Bar. We understand that a difference in language can make this process more difficult, and our team will look into possible ways we can address this for future. We appreciate your feedback, and hope that any future visits will be more convenient for you should you choose to return.
Guest User
Queen And Single Studio
Stay Date Dec 2024
Solo travelers
1 Reviews
8.5/10
Very Good
Posted on Jan 30, 2025
Easy and quick checkin, super friendly and helpful service staff, central location and yet pretty quiet.
Response from Property: Hi there!Thanks for the amazing review! We love it when our awesome team gets such an awesome shout out! We hope to see you again in future!
Guest User
Queen Studio
Stay Date Dec 2024
Business travelers
1 Reviews
8.0/10
Very Good
Posted on Jan 13, 2025
I've only stayed two times and just overnight but was very happy both times reasonably priced and good fir what u pay food downstairs pretty good to
Response from Property: Cheers for the review! We're glad to see you enjoy staying with us! We look forward to hosting you more in future!
Guest User
Queen And Single Studio
Stay Date Sep 2024
Solo travelers
1 Reviews
8.0/10
Very Good
Posted on Oct 9, 2024
Room was pretty good, check in process was a little slow but staff were very apologetic, loved the info and links via text, unfortunately no wifi details were left on the desk (I didn't ask or complain tho cuz I had my own internet). The only real downer was I went to the bistro for dinner and the footy was on super loud and I really couldn't enjoy my meal and when I complained and asked if this was the bistro my concerns about how loud it was were completely dismissed. The also had a sports bar so I don't understand why the bistro had to be so loud. I thought it was a bit rich being charged $2 for a takeaway container despite the fact i couldn't sit and enjoy my meal due to the footy (qld teams weren't even playing either). Otherwise everything else was good.
Response from Property: Hi there!Thank you so much for your feedback, it is always appreciated! We're glad to see you enjoyed your room, & we apologise for your experience in our dining area. We definitely could have approached this better and I can assure you your feedback has been passed along to include in further training for our team members. We hope this experience doesn't deter you from giving us another chance in future! We thank you again for your review.
Guest User
Queen And Single Studio
Stay Date Aug 2024
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Oct 10, 2024
Room was easy to find and was clean and bed was comfortable ( have bad back ) .staff was helpful with all questions on hotel and town .
Response from Property: Hi there!Thank you for the perfect review! We're so glad you enjoyed your stay with us!
Guest User
Two Queen Studio
Stay Date Oct 2024
Family
1 Reviews
10.0/10
Outstanding
Posted on Nov 7, 2024
It was amazing, the bistro was fantastic aswell
Response from Property: Hi there!Thank you for the amazing review! We look forward to seeing you again in future!
Dave Gutsell
Queen Studio
Stay Date Jan 2024
Solo travelers
20 Reviews
9.5/10
Amazing
Posted on Feb 25, 2024
My go to Hotel when staying in Emerald, easy check in and check out. Hotel staff friendly and helpful. Bed super comfortable. Definitely stay there again.
Response from Property: Hi Dave,Thank you so much for the amazing review!
Gary Bennett
Queen Studio
Stay Date Dec 2023
Business travelers
1 Reviews
10.0/10
Outstanding
Posted on Jan 19, 2024
Great small town, busy, pub. The staff are excellent, the bar & dining options never fail.
Response from Property: Hi Gary,Thanks for the review! We're glad you enjoyed our hospitality!
Guest User
Family Room
Stay Date May 2023
Family
3 Reviews
8.0/10
Very Good
Posted on Jun 21, 2023
Clean room, friendly staff. Only downside was AC was not working.
Response from Property: Hi there!Thank you for the amazing review!
debbie hicks
Queen And Single Studio
Stay Date Oct 2024
Couples
4 Reviews
8.5/10
Very Good
Posted on Nov 30, 2024
Perfect
Response from Property: Hi Debbie!Thank you for the awesome review! We appreciate it!
Therainyday
Queen And Single Studio
Stay Date Jun 2024
Family
3 Reviews
9.5/10
Amazing
Posted on Jul 30, 2024
Close to the airport, about 7 kilometers, convenient to travel, easily pick up the keys yourself. Stayed for the 2nd time already.
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Response from Property: Hi there!Thank you for your kind review! We're glad to see you return!