Ramada Plaza by Wyndham Enshi

I brought my parents to Enshi in the middle of May. It was my first time to visit Enshi and I saw this hotel right next to the train station. Although the price was a bit more expensive, I thought it was convenient and it was a high-end hotel, so I chose this hotel. Unexpectedly, it turned out to be... The worst hotel I have ever visited. Service: The front desk service attitude is still very good. But the waiter at breakfast the next day had such a bad attitude that I was surprised. The breakfast coffee machine is not fully automatic and requires you to manually add powder and then put it in the machine next to it. So I was going to help my dad make coffee together. I saw the coffee machine. There was a sign on the top saying that regular coffee and milk coffee were free... I already thought it was strange that there was a charge for espresso. As soon as I pressed the coffee powder, the waiter came over and said that I had too much coffee powder and that I would be charged for it! ! ! Didn’t I say milk coffee is free? She said in a tone of lecturing me that this is espresso, and you won't let the waiter do it... I said that there were not many customers in the restaurant in the morning, so I didn't see the waiter next to the coffee machine for so long. Then I directly I went to the front desk and asked the duty manager to come. It was the first time I heard that coffee in the buffet breakfast had to be charged separately! If it's afternoon tea, I can understand that charging for coffee ends up leaving me with no time to have breakfast later. Facilities: When I booked a family room, the smell of sewerage filled the whole room as soon as I entered the room. Even after I opened the window for a while, it was still very strong. Later, I called and changed a room. Although the smell was still there, I covered it with a towel and sprayed it. It's okay to put on some perfume and just tolerate it for one night. This hotel is really disappointing. Although the duty manager at the time came forward to solve the problem, he explained to me that maybe there were more groups the day before so the waiter's attitude was not good. I'm sorry, so we individual travelers can't get normal service?

The hotel service is really good. On the day we checked in, we were specially invited to taste the hotel’s afternoon tea, which included small cakes and drinks. It was a very good experience.