Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities8.5
Service8.5
Cleanliness8.5
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All reviews(52)
Positive reviews(48)
Reviews with photos/video(12)
Negative reviews(4)
Mahmoud Nahle
Guest Room - King Bed
Stay Date Nov 2025
Business traveler
20 Reviews
2.0/10
Posted on Dec 27, 2025
This hotel does not meet 5-star standards. The room was not properly cleaned, basic amenities like a toothbrush were missing, and the quality of complimentary water dropped significantly after the first night. Noise from a neighboring suite made rest difficult. I was overcharged, and the most unacceptable part was excessive and intrusive security body searches, which felt more like harassment than professional security. Overall, very disappointing and not worth the price.
Guest User
Guest Room - Twin Beds
Stay Date Sep 2025
Solo traveler
1 Reviews
9.0/10
Great
Posted on Nov 3, 2025
Excellent hotel. very nice and clean room. Polite and helpful staff.
Ricardo Rodriguez Ruesga
Guest Room - King Bed
Stay Date Apr 2025
Business traveler
1 Reviews
9.0/10
Great
Posted on May 3, 2025
Service is great. Linens and bed super comfy.
Bathroom needed a wipe
Guest User
Guest Room - Twin Beds
Stay Date Jul 2025
Business traveler
3 Reviews
10/10
Outstanding
Posted on Aug 31, 2025
It was very convenient and I'm glad. It's close to the airport, business partners, many restaurants and amusement places, and I would definitely like to use it again next time.
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Guest User
Guest Room - King Bed
Stay Date Aug 2023
Business traveler
3 Reviews
10/10
Outstanding
Posted on Nov 6, 2023
Very satisfied 👍, clean, comfortable and safe. Everyone in the hotel is very welcoming.
Loved the checkin Nice room Jasmine in the lounge was perfect. Gym is good. Love breakfast. Woŕld class.
Response from Property: Dear Mr. Nigel, Thank you for sharing your feedback on TripAdvisor! It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide exceptional service to our guests. Thank you once again for your feedback and we look forward to welcoming you back soon. Best regards, Eddy Nohra Cluster General Manager Erbil Rotana and Erbil Arjaan by Rotana
Explorer01433342079
Stay Date Apr 2026
Traveling with friends
10/10
Outstanding
Posted on May 15, 2026
Fantastic hotel and ucef help us in the reciption
Response from Property: Dear Valued Guest, Thank you very much for your wonderful review and for choosing Erbil Rotana. We are delighted to know that you enjoyed your stay and appreciated our hotel, facilities, and services. A special thank you for recognizing Ucef from our Reception team. We will be pleased to share your kind comments with him. Your positive feedback regarding the rooms, cleanliness, location, and overall service is truly appreciated. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Eddy Nohra Cluster General Manager Erbil Rotana and Erbil Arjaan by Rotana
Amir J
Stay Date Jan 2026
Business traveler
10/10
Outstanding
Posted on Feb 11, 2026
Great experience. Most accommodating and professional staff. On top of all, was Mr. Tariq. A true treasure for the Rotana Group.. will be back with family!
Response from Property: Dear Amir, Thank you very much for your outstanding review and for rating your experience so highly across all aspects of your stay. We are truly delighted to know that you found our team accommodating and professional. Your special recognition of Mr. Tariq is greatly appreciated — we are proud to have him as part of our team, and your kind words will certainly be shared with him. It is always rewarding to know that our guests leave with such positive impressions, and we are especially pleased to hear that you plan to return with your family. We look forward to welcoming you back to Erbil Rotana very soon. Warm regards, Eddy Nohra Cluster General Manager Erbil Rotana and Erbil Arjaan by Rotana
Guest User
Stay Date Jun 2026
Other
8.0/10
Very good
Posted on Jul 25, 2026
Good location near to the airport and down town , full security, rooms are clean , amazing restaurants , pool party , stuff friendly
Guest User
Stay Date Jun 2026
Business traveler
10/10
Outstanding
Posted on Jul 23, 2026
I recently stayed at Rotana Erbil and i experienced an exceptional hospitality. From the moment you arrive, the entire team makes you feel genuinely welcome, and their attention to detail is evident in every interaction. A special thanks to Evan at breakfast, who consistently goes above and beyond to ensure guests have a great start to their day. His warm attitude, professionalism, and personalized service truly stand out and make the breakfast experience even more enjoyable (he remembered what coffee i ordered the first day and asked me if i would like the same on the 2nd day). One of my favorite features of the hotel is the fresh fruit juice station at breakfast. The quality, variety, and freshness are outstanding and add a unique touch that sets the hotel apart. What impressed me most is the dedication of the entire staff. Whether it's housekeeping, the restaurant team, or the front office, everyone pays attention to the smallest details and takes pride in delivering an exceptional guest experience. Thank you to the Rotana Erbil team for providing such a high standard of service. I highly recommend this hotel to anyone visiting Erbil and look forward to my next stay.