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Dali Geothermal Paradise Hotel Guest Reviews
4.5/5
Good
3062 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(3062)
Positive reviews(2916)
Reviews with photos/video(2072)
Relaxing hot springs(1236)
Classy environment(668)
Perfect for kids(456)
Delicious breakfast(241)
Loved the view(237)
Has play area for children(80)
Excellent afternoon tea(58)
Negative reviews(146)
Alicia S N
Jiuqi Palace Deluxe Tub Twin Room
Checked in Nov 2024
Family
1 Reviews
1.0/5
Posted on Dec 19, 2024
Upon first checking in, the reception staff allocated four rooms to us together which were old, dirty, and smelly, even though we had booked the £76 Jiuqi Palace Deluxe Tub Twin/Double Rooms, so of course we expected for the rooms to be really nice, just like what was shown in the photos on Trip.com.
However, we think that they thought that they could scam us and give us the cheaper rooms instead, as they looked nothing like what they showed in the photographs on Trip.com. The hot spring tub outside hadn’t even been cleaned for several weeks, the inside of the room was very dusty and the towels were old and discoloured. Having complained about the rooms, they then drove us to the location where the more expensive rooms were located (via an electric car), which we had booked anyway, but requested that we pay them an additional £5 per person per room. We had no choice but to pay the additional fees for the other rooms, as we had already travelled an hour and 18 minutes from the train station to get to the hotel.
Although the more expensive rooms were a lot nicer than the rooms they had originally allocated to us, the hot water from the taps and hot spring smelt like rotten eggs and drainage. It didn’t seem right but they were adamant that the smell was normal for a hot spring hotel. The locks to the doors facing our courtyard area where our private hot spring was located, didn’t lock properly, so we had to push two chairs against the door before we went to sleep, in case an intruder tried to break in.
We won’t be coming back here, as the hotel is very dated, the hot water smells dodgy, and the hotel staff tried to scam us, and give us cheaper rooms instead of the expensive rooms we had paid for.
Response from Property: 尊敬的客人您好:相逢即是緣,雖然此次旅程並不那麼完美,仍然很感謝您選擇了大理地熱國,十餘年以來,以純天然的硫磺泉而聞名省內外,接待了數以千萬計的遊客,伴隨着一路風雨,我們地熱國的設施設備確實存在着老舊的問題,在不影響正常接待遊客的情況下,也在逐一對存在問題的客房及其它設施進行修葺維護,也盼您能給我們些許時間;容顏易老,初心仍在,不管地熱國的外貌如何改變,它帶大家的最天然最純凈的温泉水質永遠不會改變。
king sum
Jiuqi Palace Deluxe Tub Twin Room
Checked in Nov 2024
Solo travelers
2 Reviews
1.0/5
Posted on Dec 19, 2024
The hot spring has a very bad odour. The hot shower and sink water are connected so they all have the egg odour.
Initially I was given the wrong room which all the facilities were very old. I have to add more money to change to a better room.
Response from Property: 尊敬的客人,給您帶來不好的入住感受,我們深感歉意,同時我們也會深刻反思,不斷完善酒店的管理,希望能夠給每位客人帶來温馨的入住體驗,地熱國的温泉水質是天然的硫磺温泉水,有一股雞蛋的味道是正常的。期待您的再次入住,祝您工作順利!
Anthony
Jiuqi Palace Deluxe Tub Double Bed Room
Checked in Nov 2024
Family
3 Reviews
3.0/5
Posted on Dec 19, 2024
We originally booked the juiqi deluxe tub double bedroom for the night expecting the room as it was in the photos. This was not the case, the room we received had a musty smell, age was clearly visible and it was not as described in the photos. It was clear it was a room below expectations. Upon speaking with the reception staff it was said that there are better looking rooms within the juiqi type rooms similar to the photos but those were fully booked. The hotel didn’t inform us of this prior to our arrival and we were left with an inadequate room unfit for purpose. They should not have made those rooms available if they were fully booked. We expressed our concerns with the reception staff and they allowed us to view another room instead which was the lakeside tongyuan which were fit for purpose. We paid the extra difference and stayed there for the night but the experience to get to that spot wasted what should have been valuable family time. For anyone looking to stay here, as long as you get the room as described your experience will be enjoyable.
Response from Property: 尊敬的客人您好:相逢即是緣,雖然此次旅程並不那麼完美,仍然很感謝您選擇了大理地熱國,十餘年以來,以純天然的硫磺泉而聞名省內外,接待了數以千萬計的遊客,伴隨着一路風雨,我們地熱國的設施設備確實存在着老舊的問題,在不影響正常接待遊客的情況下,也在逐一對存在問題的客房及其它設施進行修葺維護,也盼您能給我們些許時間;容顏易老,初心仍在,不管地熱國的外貌如何改變,它帶大家的最天然最純凈的温泉水質永遠不會改變。
Marie-Jeanne
Yurt (2 beds)
Checked in Jul 2023
Family
9 Reviews
3.0/5
Posted on Aug 17, 2023
We first took the tent accommodation considering it will be an experience. Well, it was an experience in the bad way... mostly, mold, old amenities in the ”room”, humidity and not proper for sleeping. We have asked upgrade and we got something else in the building, fine for one night sleep. Breakfast was not eatable, so we left with empty stomach. Nice hot bath area, but the kids amenities (playing area) need refurbished, as kids got injuried playing in the water. If we will ever wish hot baths near Dali, we rather choose other place, even if is the water park is smaller...
Response from Property: Dear guests: Meeting is fate. Although this trip is not perfect, I still thank you for choosing Dali Geothermal Country. For more than ten years, it has been famous both inside and outside the province for its pure natural sulfur springs and has hosted thousands of guests. Thousands of tourists, accompanied by wind and rain all the way, do have old problems in the facilities and equipment of our geothermal country. Without affecting the normal reception of tourists, we are also repairing and maintaining the problematic rooms and other facilities one by one. We hope you can give us some time; we are very sorry for the bad experience we have brought you. The appearance ages easily, but the original intention remains. No matter how the appearance of the geothermal country changes, the quality of the most natural and pure hot spring water it brings to everyone will never change.
Guest User
Bai Ethnic Twin Room
Checked in Jan 2023
Family
19 Reviews
3.0/5
Posted on Feb 18, 2023
Great place, its a bit old and some slides were closed in the water park, but overall a very good place if you can upgrade to a room with a hotspring tub inside. What you order on Trip does not have that option, but we could switch once we got there.
Response from Property: 尊敬的客人您好:相逢即是緣,雖然此次旅程並不那麼完美,仍然很感謝您選擇了大理地熱國,十餘年以來,以純天然的硫磺泉而聞名省內外,接待了數以千萬計的遊客,伴隨着一路風雨,我們地熱國的設施設備確實存在着老舊的問題,在不影響正常接待遊客的情況下,也在逐一對存在問題的客房及其它設施進行修葺維護,也盼您能給我們些許時間;容顏易老,初心仍在,不管地熱國的外貌如何改變,它帶大家的最天然最純凈的温泉水質永遠不會改變。
Guest User
Bird's Nest Tub Twin Room
Checked in Sep 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Oct 17, 2024
The most satisfying thing about this trip to Eryuan was the Geothermal Country Hotel. The smell of sulfur filled the room when the faucet was turned on. It was so authentic. There was also a private bathing pool in the room we stayed in. Unfortunately, we were not in a hurry because we couldn’t even take a dip in the public pool. There are about 50 pools in total, and the milk pool, coffee pool, and rose pool are my favorites. My kids also like it very much. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, I am very happy that we can bring you such a wonderful experience during your trip to Eryuan. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Staying at Dali Geothermal Country is like returning to your own home. We are very happy to become friends with every family member who stays. May you always encounter beautiful things unexpectedly. Have a nice trip. Dali Gere Country welcomes you home
Guest User
Bai Ethnic Triple Room
Checked in Aug 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
I took my niece and sister to climb Jizu Mountain and got tired and wanted to relax, so I came to the geothermal country to take a bath. I had been here ten years ago and wanted to experience it again. It felt good. I will come again next time I have the opportunity.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recognition of our Dali Gere Hotel. Your satisfaction and affirmation give us the greatest encouragement and support. We will be more persistent and Dali Gere Hotel is waiting for your arrival.
Guest User
New VIP Twin Room
Checked in Jul 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
I originally booked a yurt, but because I was afraid of mosquitoes, I changed to a new VIP twin room. There is a separate small pool in the yard. The children liked it very much. The waiter sent 4 bottles of water when there was not enough water. The service was very good. The front desk was very patient when changing rooms. I even accidentally got a toenail, and the front desk also provided disinfectant and band-aids. I will go there again when I have time. The place is very big, and the battery car pick-up only takes 2 minutes to make a phone call. Full of experience. Awesome.
Original TextTranslated by Google
6/8
Response from Property: Dear distinguished guest, I am very happy that we can bring you such a wonderful experience during your trip to Eryuan. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Staying at Dali Geothermal Country is like returning to your own home. We are very happy to become friends with every family member who stays. May you always encounter beautiful things unexpectedly. Have a nice trip. Dali Gere Country welcomes you home
Guest User
Jiuqi Palace Family Tub Room
Checked in Jul 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Aug 31, 2024
The staff at Dali Gereguo are friendly and provide attentive service, making you feel at home. I brought my children here specifically to soak in the hot springs and booked a private hot spring room. The water is very good, real hot spring water, and I feel relaxed after soaking in it. My children also like this room very much. The room is hygienic and clean.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recognition of our Dali Gere Hotel. Your satisfaction and affirmation give us the greatest encouragement and support. We will be more persistent and Dali Gere Hotel is waiting for your arrival.
Guest User
New VIP Twin Room
Checked in Jul 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2024
The environment is very good, it is a good place to play, the accommodation is good, not noisy, there are many hot spring pools, and there is also a water park. It is fun to bring children to play, and there is a bonfire party in the evening. very nice
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recognition of our Dali Gere Hotel. Your satisfaction and affirmation give us the greatest encouragement and support. We will be more persistent and Dali Gere Hotel is waiting for your arrival.
Guest User
New VIP Twin Room
Checked in Jul 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Sep 9, 2024
Pure natural sulfur hot spring, the service is very good, the scenery is picturesque, the room is well-equipped, clean and tidy, the scenic spot provides free sightseeing cars, it is highly recommended, and it is worth experiencing.
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Thank you for your recognition of our Dali Gere Hotel. Your satisfaction and affirmation give us the greatest encouragement and support. We will be more persistent and Dali Gere Hotel is waiting for your arrival.
Guest User
Bird's Nest Tub Twin Room
Checked in Jul 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on Sep 3, 2024
Dali Geothermal Country itself is a beautiful place, and the scenery around the VIP room is pleasant. You can enjoy the geothermal hot springs and relax your body and mind. There are also various specialties around, which are a feast for the eyes.
All in all, I was deeply impressed by the VIP rooms in Dali Gere Country. Highly recommended to everyone, whether it is vacation or business trip, this is an excellent choice.
Original TextTranslated by Google
6/8
Response from Property: Dear distinguished guest, I am very happy that we can bring you such a wonderful experience during your trip to Eryuan. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Staying at Dali Geothermal Country is like returning to your own home. We are very happy to become friends with every family member who stays. May you always encounter beautiful things unexpectedly. Have a nice trip. Dali Gere Country welcomes you home
Guest User
Jiuqi Palace Standard Room (With Private Indoor Tub)
Checked in Jul 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Aug 29, 2024
In the small county town of Dali, I brought my children here specially to soak in the hot springs and booked a private hot spring room. The water is very good, real hot spring water, and I feel relaxed after soaking in it. My children also like this room very much. I originally planned to stay for one night because I like hot springs. Stayed for another night. The room was clean and tidy. The only drawback was that the room had a sense of age. The entire resort was very comfortable. There was also a great ethnic minority dance performance in the evening.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, I am very happy that we can bring you such a wonderful experience during your trip to Eryuan. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Staying at Dali Geothermal Country is like returning to your own home. We are very happy to become friends with every family member who stays. May you always encounter beautiful things unexpectedly. Have a nice trip. Dali Gere Country welcomes you home
Guest User
New VIP Twin Room
Checked in Jul 2024
Business travelers
1 Reviews
4.0/5
Very Good
Posted on Sep 9, 2024
This time I stayed in a VIP room. The room has an independent small backyard. There is a small pool in the yard. The smell of sulfur is strong. The room is clean and well-lit. The hot spring area is large. There are many pools and the layout is well-proportioned. There is a milk pool. , rose pool, and you can also experience the soaking pool with massage function. The lady Jinhua inside is very enthusiastic and brings us tea and water. She also reminds us to drink more water and pay attention to safety. The water park has rich items suitable for adults, as well as children's games. In the water area, you can choose projects according to your needs. In short, the changes here are great. It is not just a hot spring health care. The entertainment and hot springs are integrated, adding to the fun of hot spring bathing. It is a good choice to come here!
Original TextTranslated by Google
6/9
Response from Property: Dear distinguished guest, I am very happy that we can bring you such a wonderful experience during your trip to Eryuan. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Staying at Dali Geothermal Country is like returning to your own home. We are very happy to become friends with every family member who stays. May you always encounter beautiful things unexpectedly. Have a nice trip. Dali Gere Country welcomes you home
Guest User
Bai Ethnic Deluxe Tub Twin Room
Checked in Aug 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Sep 12, 2024
The service is attentive and the Huiquan water is very good. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recognition of our Dali Gere Hotel. Your satisfaction and affirmation give us the greatest encouragement and support. We will be more persistent and Dali Gere Hotel is waiting for your arrival.