Guest User
February 27, 2024
The hotel grounds are quite nice with equally amazing sunsets. I originally booked and paid for a beach front villa, but due to A/C malfunction we got a garden view suite- we were reimbursed for the cost difference. The garden view suite was very nice and well equipped. Unfortunately the hotel decided to do some maintenance work early Saturday and Sunday....7:30 am to be exact on both days. Impossible to sleep in as workers were scrapping and hammering the external walls of our suite prepping for paint. Then the maid decided to enter our room without knocking - not even once she knocked, and was quite embarrassing as both my wife and I were completely naked heading for the shower. This hotel, albeit great facilities, needs to improve on customer attention and greater focus on small details that could easily make this place amazing . We had dinner at the hotel on our first night, I feel that the quality vs price ratio can be much improved. We decided to have dinner and lunch outside the hotel during the rest of our stay. I also feel that simple non-monetary improvements can be made, -simple things- which would definitely improve overall customer satisfaction, and more importantly, return visits.