We wanted a hotel close to Playhouse Square, as we had tickets to a play at the Conner Palace. There was a choice between this hotel and the Crowne Plaza. This one was less expensive, although still pricey. Although not the worst hotel, it is nothing to write home about. It was clean and the room was functional. The desk clerks, upon check-in and check-out, were pleasant enough. However, when I called down to the front desk to say my wi-fi password wasn't working, the girl who answered got a bit snippy with me. Who knows, maybe this was not the first time she took this complaint. Well, through no help from her, I figured it out myself: you had to manually type in the password completely, rather than use the ”autofill” feature. We stayed two nights and upon check-in, we were informed that we would not receive maid service. If we needed anything we were instructed to ask at the front desk. This didn't bother us, because we usually refuse maid service anyhow and the front desk staff was very accommodating when I asked for extra coffee. But, if you are the type to expect daily maid service, don't go here. When we went to the breakfast bar on Saturday morning, there was nothing there except juice and coffee, so don't expect a Continental breakfast. There is convenient self-parking, as opposed to valet parking at the Crowne Plaza, but it is not free. All-in-all, not too bad of a place, but mostly you are paying for the convenience of the location.
Very Good
107 Reviews