Comfort Inn Evanston I-80

off behind bar off road, the swimming pool was very cold all the residents at hotel put foot in and said non way why is it so freezing... the pillows were small buimps not comfortable then the breakfast we verly missed the didnt inform us of the time it would be running so all was cleaned up. tried to ask for milk for the cereal the still had and the lady running front desk monday morning was way to rude .. said what are you looking for . and no not serving anything.. then i mentioned on check out that pool was so cold she said sasrcasticly ...... Rude attitude to us that we have a one setting it is set for . so i replied ?????? freezinf degrees??? she snarkly was more rude back i gave up when she rude acted out saying so have a nice day . Horriaiable customer service .....fire her she was rude on phone and others in the foyer.

Our stay was was ok but not great. The bathroom door didn’t latch/close all the way. The tv had terrible, spotty service so you really couldn’t watch anything. The charger on the desk lap was extremely loose and it made it hard to charge your phone in that area. Other than that the renovated room was pretty good. It was quiet, got cold enough, and was clean. The breakfast had plenty of options. Staff was friendly.

Second time I stayed there driving across country. Both times were awesome! The night staff guy is solid! Always looking out for the customers! I leave super early and since he is not "allowed" to start any breakfast until 6a he makes sure the breakfast snacks are available for people before that. Anytime I'm in the area I'll stay there.

The first night the fire alarm whehnt off shortly after we checked in and my kids were scared and didnt want to stay. The staff said that the fire alarm kept going off and there was a short in the system

Check in was great. Room itself was mostly clean, very echoey and I could hear everything going on in rooms around me. I was given a WiFi password which their system never asked me for, instead tried to sell me faster WiFi service. The TV in the room was not working and the front desk relayed it was because of weather, but when I mentioned that should not have any bearing, he relayed it was because of the proximity to the mountains, told me there was nothing he could do about it. I was forced to stream (slowly) thought my laptop the entire stay.

The front desk was very accommodating and due to some confusion regarding photos from the ******* listing. They were willing to upgrade our room to the room we thought we were getting with the reservation (based on the photos). Different channels were available on the TVs in both of the rooms that we checked into. HBO was on the TV in the room without the whirlpool tub, but it wasn't available on the TV in the Whirlpool room...weird. There were only about seven functioning television channels and three of them were home shopping channels. The elevator was broken and the fire exit on the ground level nearest to our room was blocked and locked intentionally because it was broken.

This is my most frequent place I stay when I travel. The staff is so friendly the rooms are always clean. Everything works in the room. Very peaceful and quiet. Breakfast is always wonderful. The location is great..gas station and restaurants lounge near by. This is far the best stay for your money.

Staff was wonderful, room was okay. Shower head was so covered with hard water build up I could hardly get a straight stream. The bathroom floor was missing grout that creating uneven ridges in the bathroom floor. Towels were thin as were the walls. I had hoped for a better experience as I have stayed at Comfort Inn before and the experience has been good.

Room was clean. Furniture needed an update or refresh but still functional. Decent breakfast. Good value for us.