Hampton Inn St. Louis/Fairview Heights

There were toenail clippings in our bathroom floor, the room looked like it was not vacuumed because there were large dried food chunks in the bed area. The staff, esp. the front desk were very rude. Everytime we asked for something he acted like we were putting him out. The door to the pool was messed up and he was annoyed we asked him to open it, we needed towels for the pool and that was annoying to him. I would never stay here again!

I purposefully selected a room in the ground floor near a side door due to the type of trip we were on requiring us to enter/exit a lot and carry multiple items each time. The keypad entry was broken so you could get out but not in. Our room was clearly under construction. No pictures in the walls with huge bikes where they once were, baseboards laying on the ground, no fridge, no hair dryer, no trash can, and no clock. There was thick dust everywhere, a toilet lid that didn’t fit, only enough toilet paper for two uses, no air no matter how low we turned the thermostat.

This property is in need of a serious renovation. I would not stay here again and would not recommend it to anyone.

Old property needs updating. Noisy AC/heater unit; noisy bathroom air vent. Bed linens clean but look old/extremely used. Nice, warm breakfast served. Front desk staff at check in not warm/welcoming.

Breakfast was okay. Faucet dripping continuously and tub drained very slowly. Shower head was stuck in “hard stream” position. No extra TP was left in bathroom. No microwave or frig. Overall, very disappointing…

The breakfast area was under construction so I could not get any breakfast, that was not listed on the website so did not know that when we book the hotel.

No microwave, mini fridge, face towels, only 1 bath towel, bad pillows.

I was awakened late at night by a loud knocking on my door and someone trying to use their key to open my door. This was supposed to be a very relaxing evening for me. I didn’t open the door but yelled through the door that someone was in this room. They finally left. I called the front desk to let them know and asked if I should call the local police. They said they would follow up and call me back. I did not receive a call back and consequently it took me awhile to fall asleep. When I checked out the next day, the manager asked how was my stay. I told her about the incident and she told me to follow up with ********** and that I should not be charged. She said they could call and speak to her. I called ********** and have not heard back. I am very disappointed.

Staff was short. Had to wait several times for desk help while they were off somewhere. Beds were good and room was quiet. Found leftover clothes behind chair in room. Pool was cold and pool and area was dirty. No towels. Breakfast was a mess. Area was not clean. Out of waffle batter, out of orange juice, milk for cereal was warm, no yogurt, hot breakfast entree was about out, breakfast rolls were gone, bananas were past good and no other fruit. No breakfast attendant. Front desk guy was trying to work breakfast too. When he went by reminded him of the outages. After about half and hour he did try to refill the orange juice but we were done by then. I stayed here rather in downtown ST. Louis because most of those hotels charged a cover for breakfast. Would have been better to do that. I stay at Hamptions a lot and this was by far the worst I have stayed at. Room was smaller and older but beds were good. Bathroom was clean and well stocked. Pool was a big disappointment. Water was up to fill level but just didn't look that inviting and water was cold. Key lock for pool didn't work with our key. Desk help let us in. Trash can in pool area was over full. Hair and other debris around pool. Overall it appeared like the place was understaffed and there was little attention to detail that makes your stay a good one. I rated this bad because I came away with an unpleasant impression for most of the visit. Didn't live up to my expectations from other visits to Hamptions in the past.