Name: Comfort Suites
Address: 137 Ludwig Dr, Fairview Heights, Illinois, 62208, 137 Ludwig Dr, Overseas, United States
Rating: 3.4

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Comfort Suites

All reviews

Positive reviews

The staff was very accommodating and the breakfast was very good

24-hour front desk

Swimming Pools

Wi-Fi

Pets allowed

Breakfast

Non-smoking room

All Languages

English

All Room Types

Two Queen Suite

Do not book!!! Definitely not worth the money and/or the headache. I will not recommend anyone. The whole establishment needs cleaning. Carpets were dirty. Bathroom floors had caked up dirt and the shower ceiling was moldy. We had no air all weekend long (the young front desk lady did hunt me down an old dusty fan from the laundry room). No other rooms available to accommodate the 5 of us. Not to mention 3 of the 5 were kids. Pool was closed all weekend long even though we were told at check in that it would reopen on that Saturday morning. The pictures online do not match the actual hotel in person. Breakfast very limited in choices, they kept running out and the food was being cooked in the microwave. They should consider really taking the time to fix the known issues. Even one of the staff members informed me that the room we were in should not had been used because of the known air conditioning problems with the unit and the manager were aware of it. Heck, the air unit's cover was hanging down to the floor. To make matters worse, it has been almost a week and I have not received an email back from the General Manager. Every time i call she/he is not there or available. I have given my name and number out at least 3 times and still have not received a call back. Needless to say, 267.00 wasted on an uncomfortable and hot weekend which was supposed to be a family getaway!

The WORST hotel experience I have ever had.  The carpet was ripped along the wall with carpet fibers and such stringing everywhere.  The carpet was ripped back from the transition ***** to the bathroom exposing the carpet tack *****.  We found this out because our daughter cut her foot on the exposed nails sticking up from the tack *****.  The tile in the bathroom was broken and sharp shards were sticking up for someone to cut their foot.  Mold in the corners and around toilet.  One lamp for an entire suite (it felt like a dungeon).  Lobby smelled like mold and pool.  Pool had no electricity or lights.  Milk was spoiled at breakfast.  Yogurts were expired.  All the muffins and bread items were stale.  Coffee in lobby and at breakfast were lukewarm.  When asked to make a new hot pot, the attendant took the percolator back, brought it back in 3 minutes with more cool coffee and then admitted that all their coffee pots are broken.  I suggested maybe going to the Target down the street and buying a 12 cup drip coffee maker for $20 would be better service for their guests.  I've gotten the runaround from them and choice hotels for 3 months and finally received my booking points back in July 2023.

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Discover 92 Comfort Suites reviews, rated 3.4 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Comfort Suites Reviews: 92 Verified Reviews Latest 2024 | Trip.com

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