Rowin Grand Hotel

Rowin Grand Hotel Reviews

Rowin Grand Hotel

No.26 Yingbin Road, Gangkou District, Fangchenggang, Guangxi, ChinaView Hotel Details
Rowin Grand Hotel
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Rowin Grand Hotel Guest Reviews

4.7/5
Outstanding
716 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(716)
Positive reviews(705)
Reviews with photos/video(141)
Friendly front desk staff(92)
Large rooms(55)
Tasty food(28)
Would stay again(23)
Convenient for shopping(21)
Located downtown(14)
Perfect for kids(8)
Nice toiletries(5)
Negative reviews(11)
旭維
Guestroom - City-View (Double Bed)
Checked in Oct 2023
Business travelers
15 Reviews
5.0/5
Outstanding
Posted on Nov 30, 2023
The hotel has an excellent location,clean and comfortable rooms,a wide selection of breakfast options,diligent housekeeping staff,and especially good service from the front desk staff,particularly Ms. Huang.It is a five-star hotel worth recommending,and I will definitely choose to stay here again next time.
Response from Property: Dear guest, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
Peter
Family Room
Checked in Mar 2024
Family
7 Reviews
4.5/5
Great
Posted on Apr 9, 2024
Second time staying here. First time came in directly and just got a room. Was more expensive than using trip.com. The shower curtain has mold. Should really change to them blackout ones. Lots of noise due to construction or remodeling. Breakfast was simple but was good enough. Close to night time street food and lots of food a block away. All the mosquitoes hung out in the elevators. Staffs were mostly friendly. 
Response from Property: Dear Customer:First of all, we thank you for choosing Ctrip and staying at our hotel. We value your feedback and apologise for any inconvenience you may have experienced during your stay.Regarding the issue you mentioned about flying insects in the lift, the hotel management team has been contacted immediately and a comprehensive inspection and cleaning programme has been initiated to ensure that all public areas meet the highest standards of hygiene. In addition, we will also work with a professional pest control service to take the necessary precautions to avoid the recurrence of such problems.As for your complaint about mold in the room, we have assigned our housekeeping team to conduct a thorough inspection and cleaning of the room and have dealt with all areas that may have been affected. We are committed to carrying out regular inspections and maintenance of all guest rooms to ensure a clean and comfortable environment for our guests.We understand that these issues may have affected your stay and we would like to compensate you for this unpleasant experience. Please contact our Customer Relations department and we will offer you a special offer or service to show our sincerity.Thank you again for your feedbacks, which are vital to our continuous improvement of the quality of service. We look forward to the opportunity to serve you again and show you our commitment to excellent customer service.If you have any other questions or need further assistance, please do not hesitate to contact us.
Beizhongshifuyoude
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Checked in Jan 2025
Family
20 Reviews
5.0/5
Outstanding
Posted on Feb 9, 2025
I think it's OK, the service is good, and it's convenient to eat nearby. There is a night market that's pretty good, with freshly grilled beef skewers. There's also a very ** gym nearby.
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linroro
Gelang Twin Room (Soft Comfort & Good Sleep + High Floor View + Western Fashion Style)
Checked in Jan 2025
Family
58 Reviews
5.0/5
Outstanding
Posted on Feb 7, 2025
I recently stayed at the Fangchenggang Rongxing Gelang Hotel. It was a very pleasant experience! From check-in to check-out, every detail made me very satisfied. The hotel manager and staff were very warm and thoughtful. From the front desk to the room service, every employee smiled and patiently answered my questions. They also took the initiative to provide a lot of local travel suggestions, which really made me feel at home.
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Response from Property: Dear guest, thank you very much for choosing to stay at Rongxing Gelang Hotel Fangchenggang and taking the time to share your stay experience! We are very happy to know that you feel happy and satisfied every moment in the hotel. Your recognition is the greatest encouragement to our team. We have been committed to providing warm and thoughtful service to every guest, ensuring that you can feel our care in every detail of the hotel. We are very pleased to know that the warm service of the hotel manager and staff makes you feel at home. Your satisfaction is the driving force for our continuous progress. Thank you again for your praise and support, and look forward to your visit again. We will continue to provide you with a high-quality stay experience! I wish you a pleasant journey and a happy life!
Guest User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Checked in Jan 2025
Family
4 Reviews
5.0/5
Outstanding
Posted on Feb 5, 2025
The room is comfortable and clean. The front desk lady also gave the children slippers and toiletries. I will choose this hotel next time I come to Fangchenggang
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Response from Property: 親愛的客人:哇哦!看到您這麼詳細的好評,我們心裏別提多開心啦!真的特別感謝您對我們酒店的喜歡😀您説酒店位置在市中心,交通方便,這確實是我們的一大優勢呢,出行遊玩啥的都省心不少。還有房間乾淨整潔、床墊睡得舒服,這都是我們應該做的呀,畢竟大家出來玩,就想有個舒適的休息環境嘛🛌 而且早餐種類多也是我們希望給客人更多的選擇,開啟美好的一天😋還好我們的服務態度得到了您的認可😜 我們的員工都是熱情滿滿的,就希望能讓每一位客人都開開心心的。歡迎您下次再來呀,我們一定會做得更好噠🥰
Wudidapanggou
Guestroom (Double Bed)
Checked in Jan 2025
Couples
32 Reviews
5.0/5
Outstanding
Posted on Feb 2, 2025
In general, it is good, the location is very good, next to the pedestrian street, the food is delicious, it takes only five minutes to go downstairs, the room is standard and of a suitable size, the only drawback is that the room is too stuffy these days, the air conditioner is central air conditioning and cannot cool, the rest is good, the breakfast variety is rich, and there are not many parking spaces.
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Response from Property: 尊敬的客人,感謝您的點評。很高興得知您對我們酒店的位置、房間及早餐服務表示滿意。對於您反饋的房間空調製冷不佳及停車位置有限的問題,我們高度重視。也會持續改進,為您提供更優質的服務。再次感謝您的支持與理解。
Honghanyu
Gelang Scenic Twin Room (Deluxe Comfort | Business Office)
Checked in Dec 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Feb 5, 2025
Very satisfied, very good experience, you must stay in this hotel when you go to Fangchenggang, clean and hygienic, good location, thoughtful and considerate service. When we left, they sent us to the station, nice!
Original TextTranslated by Google
Response from Property: 嘿,親愛的朋友!你這一評論,可把我們樂翻天啦😜 感覺就像給我們發了個大大的“紅包”一樣,讓我們充滿了動力💪你看啊,你説酒店乾淨衞生,那是必須的嘛!我們就像個“潔癖大叔”或者“潔癖大媽”一樣🧹 對衞生的要求那是相當嚴格,容不得一點馬虎😎 位置好嘛,那是我們精心挑選的“寶藏之地”,就是為了讓您出行方便,能更好地欣賞防城港的美景呀🌅服務周到貼心?哈哈,那可得感謝我們這羣熱情似火的小夥伴啦🔥 大家一心就想着怎麼把客人照顧得妥妥當當的,看來我們的努力沒有白費呀😏説到送您到車站,哎呀,這只是我們的一點小心意啦🎁 沒想到還能得到您的高度讚揚,真是太奈斯啦👍不管怎麼説,特別感謝您的支持和推薦😘 下次來防城港,可一定還得選我們家哦,到時候給您更多的驚喜😉
Leon
Southeast Asian-Style Double Bed Room (Deluxe Tub & Serta Beds + City View)
Checked in Dec 2024
Solo travelers
50 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2025
The location is good. The snack street next to it is very busy and has all kinds of Guangxi and Vietnamese snacks. The hotel's own breakfast is also very rich. The room is large and the bed is very comfortable.
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Kongciqiaoyi
Gelang Scenic Twin Room (Deluxe Comfort | Business Office)
Checked in Dec 2024
Family
7 Reviews
4.8/5
Amazing
Posted on Feb 3, 2025
The room was quite nice, and we got a free room upgrade on the day of check-in. It was convenient to shop and eat around, and it was also close to Decheng Commercial Center, where you can buy processed seafood. The surrounding mangroves and the Ocean Museum are only 20 to 30 minutes away on foot. The hotel staff were also very friendly.
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Response from Property: 親愛的客人:哇哦😃,看到您的評價,我們心裏那叫一個美呀🥰!真的特別感謝您對我們的誇獎👍您説房間不錯,還誇我們免費給升級房型,哈哈,這都是應該的呀😎,我們就想着怎麼能讓客人住得更舒服呢。周邊買東西、吃東西方便,離德城商貿中心近,還有紅樹林和海洋博物館走路就能到,這地段簡直太棒啦😋,您選我們酒店可真是選對啦👏。我們酒店的服務人員都是一羣熱情的小夥伴🧐,能得到您的認可,他們肯定也特別開心💕。以後有機會再來玩呀,我們隨時歡迎您的到來🎉!
Guest User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Checked in Dec 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Feb 2, 2025
The room is super big, clean and sanitary, and there are free fruits, which is super considerate. The service is also very good. It is also very convenient to drive by yourself. There are many delicious foods nearby, so it is very convenient to eat.
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Response from Property: 尊敬的客人:您好!非常感謝您選擇我們酒店並給予如此高的評價!能得到您對房間、衞生以及服務的認可,我們倍感榮幸。正如您所説,酒店周邊就是熱鬧的美食街,各種特色美食應有盡有,出行也格外便捷,這也是我們一直希望為客人提供的理想居住環境。我們還看到了您分享的圖片,每一張都拍得好美,通過您的鏡頭,我們彷彿也開啟了一場愜意的旅行,而非在忙碌上班。您的分享讓我們真切感受到付出得到了最好的回饋,我們會繼續努力,期待您的下次光臨,再次為您帶來難忘的入住體驗!
Shuzhudeniu
Suite With City View
Checked in Dec 2024
Family
13 Reviews
3.7/5
Posted on Feb 4, 2025
The room is quite big. Because I brought my older child, I booked a compartment with a sofa. I originally planned to stay in Dongxing, but later I chose the top three hotels on Ctrip based on the room type and travel route. The attitude of the hotel staff is quite good, but the professionalism of the supporting services is a bit lacking. On the day, I asked to bring an extra set of quilts and bath towels, but they were not delivered until I came back from shopping in the evening. The afternoon tea written on Ctrip booking is provided when staying in the hotel. I went to see it and it was really not upscale, see the picture. The mini bar and fruit are only delivered once, and the buffet discount coupon was not used, because the buffet is usually available on weekend nights and starts on the first day of the Spring Festival. The New Year's Eve dinner eaten in the hotel is expensive, which is understandable, but it is not good to cheat customers. It is clearly sold as shrimps, see the picture and it is cold when it comes up. It looks like it has been cooked for a long time. For us who often eat seafood at the seaside, we can tell at a glance. The shower cap was not replenished in time after the first day of use, and I need to call for it. The overall facilities in the room are quite new. The hotel and All Seasons share a gym, and the laundry room is also All Seasons's, so it's more convenient to go around and use it. The more user-friendly thing is that you can enter and exit the hotel unlimited times during your stay after entering the license plate once. I usually don't like to order breakfast when I stay in a hotel, and I like to eat some local food around. As a result, when I booked, I saw that this store provides Cantonese morning tea, so I ordered breakfast, but it turned out to be a pit. There are very few breakfast options and they are not delicious. The coffee is too bitter. It is the standard of breakfast in general business hotels. Morning tea needs to be bought separately. There is no special ceremony for guests staying during the Spring Festival, and breakfast is not provided for children. These places are more stingy. There are all kinds of food within one kilometer around the hotel, and several Internet celebrity stores can be walked to, which is a highlight. Kudi Coffee next to the lobby on the first floor of the hotel is open during the day, but the waiter's attitude is cold. I took the initiative to help them collect the garbage after the meal and asked them to throw it in the big trash can inside, but they refused directly and asked us to put it back on the table. It's a big deal. In addition, a warning: We went to Wangzhou Peak on the first day of our guide search. From the photos, it was all meadows. In fact, it is an undeveloped mountain. It is strongly recommended to be fully prepared. It is more convenient to drive by yourself. If you don’t have a car, you can join a group of local carpooling climbers. From the pictures, you can see that the mountain is a dirt road that has been trampled. Our family of three went back and forth for more than 4 hours. My legs and buttocks hurt for three or four days, so I was too lazy to play in the next few days. In addition, don’t go in late autumn and early spring. There is nothing to see, and there is no toilet on it. There is a lot of garbage thrown but no one cleans it up, although someone guarded the entrance to the mountain and asked us to collect a 20 yuan sanitation and cleaning fee. The rest are seaside attractions. Anyone who likes to go to the beach can go and have fun.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您在攜程上留下如此詳細的評論,您的反饋對我們至關重要。首先,請允許我們為給您帶來的不愉快體驗致以最誠摯的歉意。關於您提到的房間配套服務專業性不足的問題,我們深感愧疚。我們已經對相關服務流程進行了全面梳理,加強了員工的專業培訓,確保今後能夠更加及時、高效地滿足客人的需求。對於當天被子、浴巾毛巾未能及時送達的情況,我們會進一步優化內部溝通協調機制,避免類似問題再次發生。針對下午茶和早餐不符合您期望的情況,我們已經開始與餐飲部門商討改進方案,會更加註重菜品的品質、種類和口味,力求為每一位客人提供滿意的用餐體驗。同時,我們也會加強對食材管理的監督,杜絕欺騙客户的行為,確保食品的新鮮和質量。關於浴帽補充不及時的問題,我們已經提醒客房部加強巡查,及時發現並滿足客人的需求。對於健身房、洗衣房等設施的使用,我們會持續關注客人的反饋,不斷優化服務細節。此外,我們也會對大堂咖啡廳員工的服務態度進行嚴肅批評教育,加強服務意識培訓,提高服務質量。對於望洲頂的旅遊攻略誤導問題,我們會積極與相關部門溝通,爭取為客人提供更準確、詳細的訊息。再次感謝您對我們酒店的關注和支持,我們深知還有很多需要改進的地方,會以此為契機,不斷提升服務品質,期待未來能有機會為您提供更好的服務。如果您後續還有任何問題或建議,歡迎隨時致電我們。
Guest User
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Checked in Dec 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2025
I stayed at Rongxing Grand Hotel on this trip. The overall experience was good. Some places are worth praising, but there is also a small regret. As soon as I walked into the hotel, I could feel that its environment was great. The lobby is spacious and bright, the decoration is exquisite, and the layout is very stylish, which makes people feel happy. The room is clean and tidy, and the facilities are complete, which makes it very comfortable to live in. The breakfast is rich in variety, with both Chinese and Western food, and the taste is also good. There are fresh bread, fruits, freshly made noodles and fried eggs, which meet the taste needs of different people. The service attitude of the staff is also very good, and they will clean up the table in time, making people enjoy the meal. However, there is still a small regret. Because we brought our children here to celebrate the New Year, the hotel staff said that they would deliver glutinous rice balls to the room at 8 o'clock in the evening, and the children were looking forward to it. But I didn't wait until 12 o'clock in the evening. Thinking that the waiter might have gone home for the New Year, I didn't tell the front desk. But I didn't get to eat the glutinous rice balls that were suitable for the occasion, and I was still a little disappointed.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!在這充滿喜慶與團圓的蛇年新春佳節,您選擇下榻榮興格朗大酒店,與我們一同共度美好時光,這是對我們莫大的信任與支持,我們深感榮幸。然而,此次入住期間,我們未能在佳節為您送上象徵團圓的湯圓,實在是我們工作的重大疏忽,給您和家人的入住體驗留下了遺憾,我們愧疚萬分。發現問題後,我們第一時間進行了深刻反思,迅速啟動整改措施,全力避免此類情況再次發生。為了表達我們的歉意,我們特別希望能與您取得聯繫,為小朋友送上一份精心準備的小禮品,希望這份小小的心意能博小朋友一笑,讓他/她健康快樂成長。同時,也衷心祝願您在接下來的旅途中一切順遂,新的一年萬事勝意,闔家幸福。我們真誠期待您的再次光臨,屆時我們定會以更加周到、細緻的服務,彌補此次的不足。
Suyang
Business Queen Room
Checked in Dec 2024
Family
38 Reviews
4.0/5
Very Good
Posted on Jan 30, 2025
I drove to Xingyi and stayed overnight in Fangchenggang. I chose a five-star hotel. Overall, it was good. It was close to the beach and wetlands. I just happened to see the sunset when I walked over. There are many delicious foods in Fangchenggang, and the prices are not expensive.
Original TextTranslated by Google
Response from Property: 親愛的客人,非常感謝您在攜程上分享您在防城港的自駕旅行體驗😃 很高興聽到您選擇我們酒店並給予肯定!我們一直努力為客人提供便利舒適的住宿環境,離海邊和濕地近確實是我們的地理優勢呢,能讓您欣賞到美麗的日落,我們也為您感到開心🥰 防城港美食眾多且價格親民,希望您在這裏度過了一段愉快的時光。期待未來還有機會再次為您服務,祝您生活愉快🎈
dsxzqp
Southeast Asian-Style Twin Room (Deluxe Tub & Serta Beds + City View)
Checked in Dec 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
The location of the hotel is great, it is convenient to eat around, and the roads to various attractions are also smooth. We booked two rooms of different room types, and the front desk said they were on different floors, but seeing that we were with two kids, the manager immediately agreed to upgrade one of them and arranged two connecting rooms. The room was very spacious, and the consumables such as water, toothbrushes and toothpaste were also replenished in a timely manner. The whole stay experience was great!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:衷心感謝您選擇入住榮興格朗大酒店,也十分感激您對我們酒店服務與房間環境給予的讚賞。此次為您升級至聯通親子房,該房型佈局合理,極為方便一家人共同入住 。酒店旁邊是兩條熱鬧的美食街,能充分滿足您的味蕾需求。另外,春節期間酒店餐廳照常營業,為您提供便捷的用餐服務。再次感謝您的支持,期待為您打造更完美的入住體驗,祝您旅途一切順利,心情愉悦!
Yuanshansong
Gelang Business Twin Room (Cozy Comfort + Quiet Sleep)
Checked in Dec 2024
Business travelers
47 Reviews
5.0/5
Outstanding
Posted on Jan 17, 2025
Facilities: Complete and well-equipped, now with electric heaters👍👍👍 Hygiene: Clean and tidy👍👍👍 Environment: Beautiful and warm, good New Year atmosphere👍👍👍 Service: Thoughtful and enthusiastic, available on call👍👍👍
Original TextTranslated by Google
Response from Property: 我們很高興聽到您對我們的設施、衞生、環境和服務的滿意。您的反饋對我們來説非常重要,我們會繼續保持並提供更好的服務。再次感謝您選擇我們的酒店,祝您有一個愉快的旅程!