Anonymous User
January 28, 2025
First: The hotel policy says that pets are allowed, and I called ahead to ask. The Ctrip platform can check it. The whole call is recorded. I arrived at the hotel at 8 o'clock and was not allowed to bring pets. The boss said that they don't allow pets here. He said that the front desk was new and didn't understand. I want to ask, do you want customers to pay for the mistakes of your hotel? Why is there a policy of bringing pets for free in your policy? Are the comments that allow dogs to be brought in just to get good reviews?
Second: The boss was impatient the whole time and didn't think it was his own problem. He shirked responsibility the whole time and just didn't let me stay. I had reasons and evidence, and it was the store's responsibility, and he wanted to drive the guests away. I said I booked for two days, and the boss was polite. While being polite, he was complaining about my dog. It was very unfriendly. Either you don't allow dogs to be brought directly, or if you allow it, don't let the dog bark there
Third: The boss smelled of alcohol the whole time, and the experience was not good at all. It was booked for two days, but he only stayed for one day and left
Small room, poor ventilation
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