I recently stayed at Masseria San Francesco in July, and I regret to say that my overall experience was quite disappointing. In a region abundant with Masserias, this particular establishment falls short of expectations, especially considering the price point. Despite the charming surroundings of Puglia, there are far better options available. During an intense heatwave, none of the air conditioning units in our rooms were functional, leaving us in uncomfortably hot conditions. Despite multiple complaints to the reception, no action was taken to remedy this issue. Our kitchen was infested with ants originating from the fridge and sink, which forced us to go out and purchase our own cleaning products and mosquito plugs to address the situation. This infestation made it impossible to use the kitchen for meal preparation. Despite bringing this matter to the attention of the front desk staff daily, a solution was never provided. Additionally, an unpleasant odor came from the shower drains, which was particularly unwelcome given the high temperatures. The swimming pool, a potential respite from the heat, was disappointingly dirty throughout my entire 7-day stay. There was no visible effort to clean or maintain it. What truly spoiled my experience, however, was the attitude of the staff, particularly during breakfast service. Their consistent lack of hospitality and warmth made guests, including myself, feel unwelcome and uncomfortable on a daily basis. Furthermore, it's worth mentioning that the establishment charged an additional €50 euros a day for a bed that could barely sleep a child. Considering we paid 4000 euros for a 7-night stay, one could easily find superior alternatives in the region. Masserias like Torre Coccaro, Don Luigi, and Masseria Montenapoleone, for instance, truly take care of and value their guests. In light of these issues, I cannot recommend Masseria San Francesco as a desirable accommodation option in Puglia. It is my hope that the management addresses these concerns promptly to ensure a more pleasant stay for future guests.