Thank you from me and my mum for taking care of us.
From the moment I booked, we communicated on trip.com and then wechat, I had all my queries answered which would have been enough, but they kindly asked me how I would be arriving at Fenghuang. From there I was guided on every transport option, its description, ease and cost and which area to direct a taxi to, from where we would be met.
I let them know when we got on a taxi from the train station and when we got off at the taxi drop off point, someone was stood waiting for us! Took our luggage and it was an easy 3 minute walk from the car, across Hongqiao bridge to the home stay. We were helped with our luggage too.
When we saw the balcony view we were overjoyed! The hotel is located in the bend of the river so you get stunning views all around and one of the night time river performances is just infront of the balcony.
Location is perfect. Can easily get around and it's in the main streets with all the hustle and bustle around.
Room has everything you need.
Service is impeccable, we were even helped in arranging a driver (special thanks to their driver) who took extra care of us. Anything we needed we could ask for on wechat and were responded to immediately. Discounted tickets for the boat and scenic spots too.