Reviews of Phoenix International Hotel

Response from Property: Bathroom Leakage Issue"We're sorry for the inconvenience! The waterproof strip in the shower room of your room has been replaced, and we have comprehensively checked for similar problems. We will strengthen the daily inspection of the bathroom facilities. Thank you for your timely feedback."Air Conditioning Adjustment Issue"Regarding the air conditioning issue, we are using a three-gear adjustment system for the central air conditioning. We will actively remind guests to select an appropriate gear. Thank you for your understanding."Bath Towel Appearance Issue"Regarding the bath towel issue you mentioned, all our linens are pure white without any dyeing. We have now optimized the replacement frequency of the linens to ensure that 30% of the inventory is updated every month."Door Handle Repair"We apologize for the delay in the repair response! We have adjusted the work schedule of the engineering department. During non-peak hours, we guarantee to arrive on site and handle the problem within 15 minutes. Thank you for your supervision."Noise Issue"Regarding the noise problem, we will strengthen the reminder of the 'Guests' Convention' when guests check in, and arrange security guards to conduct key patrols in the corridors at night. In case of an emergency, you can call the front desk extension number 9 for assistance at any time."

Response from Property: 感謝您的真實反饋。我們正在逐步更新設施，並將加強員工英語培訓。早餐品類優化已列入改進計劃，期待您再次體驗。

Response from Property: Thank you for the five-star praise from distant guests! The hotel is located at the entrance of the Old Town, making it easy to get in and out of the old town. Seeing your feedback about smoke smell, we will post no smoking signs in public places, and we will further improve smoke smell related issues, looking forward to your visit again!

Response from Property: Welcome - guests from afar! Welcome to the beautiful town of Fenghuang and experience the different Miao customs!

Response from Property: Welcome - guests from afar! Welcome to the beautiful town of Fenghuang and experience the different Miao customs!

Response from Property: 非常感謝您的五星好評！您住的滿意就是我們的最大追求，希望您在鳳凰度過了一段美好時光，期待您常來常往！祝您生活愉快！

Response from Property: Thank you for your five-star praise! Your recognition is the greatest motivation for our progress. We will continue to maintain high-quality service and look forward to your experience next time! I wish you a happy life!

Response from Property: Thank you for your honest feedback! We are gradually updating our facilities and improving lighting will be a priority. The breakfast varieties are being adjusted, and we look forward to you experiencing the improved results next time. Have a nice trip!

Response from Property: Dear guest, thank you for your praise and affirmation! The hotel is located at the entrance of Fenghuang Ancient Town, which is very convenient for entering and exiting the ancient town. It is surrounded by the residential area of ​​the ancient town and has no commercial noise. It is adjacent to Nanhuali Commercial Street, which makes shopping and eating very convenient! Looking forward to seeing you again!

Response from Property: Dear guest, thank you for your praise and affirmation! The hotel is located at the entrance of Fenghuang Ancient Town, which is very convenient for entering and exiting the ancient town. It is surrounded by the residential area of ​​the ancient town and has no commercial noise. It is adjacent to Nanhuali Commercial Street, which makes shopping and eating very convenient! Looking forward to seeing you again!

Response from Property: 非常榮幸獲得您的高度肯定。鳳凰古城是慢節奏的小城鎮，歡迎五湖四海的朋友常過來小住，感受大自然，釋放工作壓力 ！

Response from Property: Thank you very much for your 5-star rating! We are deeply sorry about the issues with sound insulation and garbage truck noise and have started to make improvements. We are glad that you are satisfied with the breakfast, location and surrounding restaurants. We will continue to optimize in the future and look forward to creating a more perfect stay experience for you, so that you can have a brand new feeling when you visit again.

Response from Property: Thank you for your feedback! We apologize for any inconvenience this may cause. We will also feedback your feedback to the relevant departments to discuss improvement plans. We are very glad that the parking lot can provide convenience for your self-driving. Your suggestions are an important driving force for our improvement. We sincerely invite you to experience the optimized service again. We will try our best to create a more comfortable stay environment for you!

Response from Property: Thank you very much for your detailed review of our hotel! We are very glad that you are satisfied with the hotel's services, facilities and value for money. Your recognition is the greatest encouragement to our work. We look forward to your visit again and we will continue to provide you with a quality accommodation experience!