Baofeng Hot Springs Hotel Reviews

Response from Property: Dear Guest,First and foremost, we extend our heartfelt gratitude for choosing our hotel and taking the time out of your busy schedule to provide us with your feedback. We are deeply sorry to learn that, despite being impressed by the architecture of our hotel, our services failed to meet your expectations, resulting in an unpleasant experience for you. We fully understand that quality service is one of the key reasons why every guest chooses our hotel, and evidently, we fell short in this aspect during your stay.We sincerely apologize for the service issues you encountered and acknowledge that this was our mistake. To ensure that such incidents do not recur, we have forwarded your feedback to the relevant departments and will promptly conduct an internal investigation to identify the root causes and implement necessary corrective measures. We will strengthen employee training, enhance their service awareness, and ensure that every guest receives attentive and considerate service during their stay at our hotel.Furthermore, we would greatly appreciate it if you could share with us in more detail the specific service issues you encountered, so that we can pinpoint the problems more accurately and make improvements accordingly. Your valuable opinions will serve as an important reference for us to enhance our services.Although you have expressed that you will not visit us again, we still hope for the opportunity to regain your trust in the future. If you are willing to give us a chance to rectify our mistakes, we will strive to provide you with a better service experience. Of course, if you have any other needs or suggestions, please feel free to contact us at any time.Thank you once again for your feedback. We wish you all the best!Sincerely,

Response from Property: Dear guest, thank you very much for staying at Baofeng Hot Spring Hotel! We are deeply sorry for your experience during your stay at the hotel. We attach great importance to your valuable opinions and have fed them to the relevant departments for rectification. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear guest, thank you very much for your praise of our hotel. Customer satisfaction is our service tenet. We will continue to work hard to live up to your praise. Looking forward to your next visit!

Response from Property: 尊敬的客户，非常抱歉給您帶來了不愉快的住宿體驗，感謝您提出的寶貴意見。我們將竭盡全力改進酒店的服務質量和設施條件，以確保每位客户都能享受到舒適、乾淨的住宿環境。

Response from Property: Dear guest, thank you for your favorable comments about our hotel. Customer satisfaction is our service tenet. We will continue to work hard to live up to your praise. Looking forward to your next visit!

Response from Property: Dear guest, thank you very much for your valuable opinion. The breakfast types are some local delicacies and snacks based on the consumption habits of the local market. Regarding the environmental issues of the hotel rooms, our hotel will also perform maintenance and upkeep from time to time to ensure the guest's stay experience. Looking forward to your next visit

Response from Property: Dear guest, thank you very much for your praise of our hotel. Regarding the hot spring water change issue you mentioned, Baofeng Hotel strictly follows the implementation standards to carry out daily facility maintenance, pool cleaning, and hot spring pool water change. Guests can use it with confidence. Customer satisfaction is our service tenet. We will continue to work hard to live up to your praise. Looking forward to your next visit!

Response from Property: Dear guest, thank you very much for your praise of our hotel. Customer satisfaction is our service tenet. We will continue to work hard to live up to your praise. Looking forward to your next visit!