My daughter has a Turkish husband, so quite often flies over flight only and organises a hotel for them both once she is there, this time she and her husband rented a room on a day to day basis at the Ozturk Apartments, she stayed at this hotel a few times and never had a problem until this time! They had stayed there for 12 nights out of the 21 they were going to stay for and periodically had heard rustling, but because the weather was bad a few days and windy didn’t think anything of it until the 13th night they heard the noise under the bed, her husband looked under the bed and there was a rat sat staring back at him, upon further investigation there was old and new rat pee and droppings under there and it was filthy, they *****ped the bed and the mattress was also stained with rat pee and droppings! and discovered the rat had been living in the bed frame, They videoed what they found and went straight to reception, explained and showed them and was met with a blank expression and refused a refund as they were certainly not going to stay there! It was pointless arguing that time of night so left and went back round the next morning where they spoke to the manager and owner, he too had the same attitude as the night staff and refused they had a problem with rats and tried to blame leaving the balcony door open on the 4th floor of the afternoon they saw the rat, eventually after lengthy discussions, he only offered her 3 nights refund on the provision she signed a document to stay quiet, she refused and left! She actually ended up in hospital with Weils Disease. Needless to say we have now reported this hotel to the tourism centre, ***********, love holidays and trivago so hopefully they will be closed down! In the meantime I hope as many people will see this and share so other people/families will avoid!