Reviews of Hotel Relax Roma Nord

It was clean and conveniently located. The amenities were 4-star, but parts of the hotel were under construction.

The hotel is nice, the service is excellent. Breakfast is included. Unfortunately, it's far from Rome. If you don't have a car, it's best not to book it. I was charged 50 euros for a taxi 10 minutes before the station. When I left, the taxi refused to go to the station because there were no customers returning.

Beautiful hotel in an excellent location, shame about the restaurant service which was closed but nearby there is everything, some have agreements with them but they should remember the vouchers

The room was nice, I'll give it a good review!

Excellent and very comfortable, ideal for those on business trips

Tutto perfetto, come sempre. La cortesia del personale è encomiabile, specialmente la signora del locale ristorante. Tappa ormai obbligatoria per ogni viaggio...

Soggiorno breve ma abbastanza per definirlo piacevole.

We stopped here to charge the car and could not fault the amazing staff. They were kind with our puppy, we bought food and I'm leaving they have us complimentary water..I have stayed at a lot of uk Hamptons ( a lot!) and this felt like home because of the service . I recommend it as a destination. Thanks guys!

My vote is for the trust I have in this facility, which is undergoing a major renovation. I managed to use a smartbox that had been bothering me for almost two years, with the addition of a little something, since I had to be in Fiumicino the next morning. Only one thing bothered me: the email that preceded my arrival. The reservation is in Italian, I'm Italian, why are you writing to me in English (regardless of whether it's an automated message or not)? But it's not so much this message that made me turn up my nose, but rather: "The parking lot is not guarded," this kind of cover-up got me thinking (because it's the first time I've seen a message like that). On the one hand, I wondered if I should worry about leaving my car in the parking lot... Anyway, quick check-in, the staff is excellent in their manners and explanations, truly knowledgeable. The sauna and gym are being renovated, as I had already been warned. The room is nice, perhaps a little dark, and has a minibar with reasonable prices. The safebox is easy to use. The bathroom could use a little updating, but it's functional, and the shower has a great spray. The floor was really clean, with a dark floor, a real gamble, so they didn't see any hair or anything. They did a really good job. Behind the curtain, however, the shelf overlooking the outside (the view of my awful room) was full of dust (not visible at first glance, but since this area is unused, it can be ignored). I reported it to reception anyway; I like to be honest with the person in front of me if they ask me how I was or if there's anything I could improve. So, I had a great sleep and was well rested (a really comfortable bed), despite the air conditioning being a bit loud, but nothing like other hotels I've visited, and I felt like there was little soundproofing from the room next door, where the latecomer had the TV blaring, which he finally turned off shortly after midnight. Breakfast: the room is huge, but it's a shame it overlooks a sort of garage-style ramp (I think it had been like that before). It's unsightly, but since I'm here for the food and breakfast, that's what I'll consider. So, aside from the staff, who I also found hardworking and attentive (so much so that to make things easier for them, I packed everything up for them to make just one trip, kitchen/dining room once finished), you're faced with a huge selection, lots of cakes, many varieties of croissants, and a lot of savory options too. There are two really long counters with a nice selection (including juices and sundries, I was surprised that they even had bagged rice cakes, which I had never seen before, especially single portions, a real attention to the customers). The food is chain-style, yes, but not bad, to be honest. In fact, some things, especially the sweets, were superior, so much so that even the cafeteria has a good cappuccino and a pleasant, strong coffee. The stay

I stayed one night at this hotel with my husband on Saturday, October 25th. We had a great time; the staff were very kind and professional, both at the reception and in the breakfast restaurant. The room was comfortable and spacious, with a coffee machine with free pods. If I had to choose a hotel in that area, I would definitely stay here again.

Upon arrival in our first room, we found ourselves faced with unacceptable hygiene conditions: one towel had obvious blood stains, a second contained a long hair, and the air conditioning unit above the room entrance was dangerously loose. After reporting the situation to reception, we were assigned a second room, which was described as "nicer and more perfect." Unfortunately, we also encountered several problems here: the mattress was uncomfortable, a bedside light was detached from the wall, the bathroom handle was damaged, there was visible dust on the floor, and the telephone was covered in spray bottle stains, a sign of poor attention to cleanliness, even down to the smallest details. Considering this is a 4-star hotel, the overall standard was disappointing. At the end of our stay, rather than a genuine apology, we were offered a token refund, completely inadequate for the inconvenience we had experienced. We would not recommend this property to anyone looking for quality, comfort, and customer service.

Disappointing experience, not worthy of a 4-star hotel. Upon arrival, we found towels with obvious blood stains and others with long hairs inside. A truly unpleasant and unacceptable initial impression from a hygiene standpoint. The staff immediately changed our room, but the second room still had several problems: an uncomfortable mattress, a bedside light detached from the wall, a damaged bathroom handle, visible dust on the floor, and a layer of dust on the phone. The hotel partially acknowledged the poor service but downplayed the situation, offering only a token refund of €30, which we believe is disproportionate to the inconvenience experienced. Overall, the quality offered does not live up to a 4-star rating. It's a shame, because the hotel has potential, but we wouldn't recommend it at this time.

We were guests of this hotel last weekend. It is located in a strategic place, at the Roma Nord highway exit. The room is comfortable, clean, well organized. The breakfast is well organized, with products prepared by them. A special applause goes to the staff, especially Samuele. He was an excellent guide on how to get to Rome center without spending too much, but above all he is a very kind guy in his ways. We will definitely return

I stayed in this hotel two weeks ago for work. I had been missing relaxation since last year, but I found it to be as clean and better than before as the rooms were clean and equipped with every comfort, a plentiful breakfast and Sara's kindness and helpfulness were always unparalleled. I highly recommend it!