I have been booking in this structure for many years which has always stood out for its courteous staff and the services offered to the guest, an elegant and comfortable structure, a pity that this year the stay was disappointing.
Already from our arrival at the reception staff this annoyed by our arrival, did not explain anything to us, handed over the keys and no information.
Selected deluxe rooms, but as soon as you enter they looked like superiors, presence of dust on the bedside tables and on the windows.
Spa area: use of the swimming pools - the external one a bit chilly, while the internal hydromassage is good.
Dinner like breakfast a disaster.
Lack of organization between dining room and kitchen
Confusion in the arrival of the dishes, apart from a waiter who practically served the whole room, the others were absent and in any case did not know the menu, they seemed 'arranged'
The buffet area all the cold vegetables from the fridge, the breakfast unmanned and poor.
Too bad we hope they recover quickly.
The care and attention of the past now seem like a distant memory.
In general, it is not known whether Covid is an excuse (even if not for the prices which are unchanged or even increased in some structures!) We note a deterioration in hotel management and staff.
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