We stayed at this hotel during a tour of Italy, and wish we hadn’t come into contact with the place. Staff spoke little to no English, and were rude and unwilling to help. Bar service was awful, even when we ordered in Italian- none of the drinks seemed to actually be stored at the bar, and we would be left waiting for 15+ minutes for a drink. Communication was poor between staff. We entered through the kitchen, which was not a great first impression. Wi-fi appeared to have been turned off after our first night (we stayed 3), despite this being stated as being included. In order to have air conditioning we would have to ask at the front desk for them to turn it on at their switch for our room, and they turned all air con off during the night anyway so we would wake and start the day hot and sweaty (we stayed during July and a heatwave of 40 degrees centigrade so this was a very necessary basic). Rooms were dated and the communal areas were dark, no lights in the stairway, and lift took very long time to come, which didn’t affect us too badly as we are able bodied but this made it difficult for many on our trip. The shower was very small. However the room was clean. Porterage was poor- we were there 2 hours before they began to unload our coach and even then didn’t take suitcases to rooms, some were left in the reception and others left two floors up, none in the correct place, meaning we had to carry suitcases up/down stairs as aforementioned lift was so poor. All this on dark stairs at 10pm after a long day of travelling. Food was beyond anything I can describe. We were served onto plates at our tables by waiters pouring our food out of large metal trays. One night we were given chicken and chips that had been sat in the same tray, so the chips were soggy from the oil from the chicken. Food was not authentic or Italian as you would hope from such a holiday, it was not fresh or nutritious, we’d be given a limp salad after finishing the main course. Service was slow. We were given ‘options’ however when the food came out we were told that one of the options wasn’t available and therefore all had to have the same thing. Vegetarian ‘option’ was cheese on toast. Breakfast options were limited and staff restricted us to one croissant each. Each morning we were woken up at 6am by them ringing the room- we had not asked for a wake up call, and certainly wouldn’t have asked for one so early. In the end we unplugged our phone, but the walls were so thin we heard everyone else receiving their calls. We had poor quality sleep throughout the stay due to lots of noise throughout the nights; furniture being moved, dogs barking and howling. The bed was very hard and uncomfortable. The pool was maybe the only saving grace as it was lovely to cool down in after a warm day. However it seemed to be used by the community as well as the hotel, and so getting use of a sunbed was difficult, and the pool a little crowded.