The hotel is incredibly close to the Santa Maria Novella train station, which is very convenient. It's also within walking distance of the city center and other attractions.
The hotel's decor is elegant and charming, with a classic, antique feel. The front desk staff and restaurant staff were all warm and friendly. There's an elevator, but each one is quite small, only fitting two people at a time. However, the stairs are easily accessible too. The carpeted floors mean that footsteps don't disturb others.
Upon check-in during Christmas, we received local specialty Christmas cookies (Prato almond biscuits) and a greeting card, which was a lovely touch.
On New Year's Eve, there was a harp performance in the lobby, creating a wonderful atmosphere.
The hotel breakfast was abundant and delicious!
The room was very spacious; there was plenty of room even after placing our luggage. The hotel mentioned it had been renovated in 2025, and I really liked the floral wallpaper and bedspread. The bathroom was clean and well-maintained, providing a 2-in-1 shower gel/shampoo and conditioner. The staff noticed we were two women and thoughtfully replaced our towels with two pink ones the next day – very attentive service.
The air conditioning worked excellently, keeping the room very warm. The window overlooked a small inner courtyard, not the street, so it was quite quiet. The bed and pillows were very comfortable.
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