Verified traveler
September 27, 2022
Hotel is only open 4 hours a day and the entrance door is LOCKED, had to wait until someone left the building to check-in since they don’t answer the intercom either. Don’t come before 2pm because they aren’t there; definitely not after 6pm because you won’t have a place to sleep for the night.
Staff was RUDE and LAZY. Rolling their eyes when you ask where your room is. No elevator. Room was dirty, bed was squeaky, AND THE WALLS WERE THIN. (ex: could hear the neighbors phone vibrate notifications… imagine what else.)
Honestly, a hostel would be a better option than this hostile dreaded place. I’ve slept better on a bus. Creepy, bad vibes, haunted. Note on door said BEWARE. Scared me, prayed for my safety. Looks nothing like the photos posted online. Front desk bragged about being booked so:
*** DON’T MAKE THIS MISTAKE. ***
Refused to let all this ruin Florence (which was incredible!) Very disappointing to experience a miserable place that shouldn’t be working in hospitality.