Hotel Nella

I was concerned about choosing this hotel based on the fact that it was one-star. It may be technically one-star but has five-star friendliness, cleanliness, and location. If you are arriving/departing from Santa Maria Novella Station, it is a five-minute walk. I usually avoid areas near train stations but this hotel is tucked away on a very pleasant street with many locations to stop for a drink or something to eat. Minutes walk to the central market and Medici San Lorenzo quarter. Everywhere is within easy walking distance on pleasant, interesting streets. The staff at hotel Nella could not have been nicer and their service was warm and natural. We had an issue with booking through a third-party website and were contacted directly by the hotel who efficiently sorted everything. I would recommend booking directly and communication was excellent. A special word of thanks to Alejandrain in this respect. Amenities are basic but good. If you intend to spending a lot of time in your hotel, it is probably not for you. I could not, however, imagine spending much time in a hotel that has one of the most beautiful cities in the world outside it's front door! If you want a good value hotel in a great location, that is spotlessly clean, you can do no better than Hotel Nella.

About 10 min walk from the station and Alemanni tram stop. An old street which brings you out near the Duomo, lined with cafés & trattorias. Our room was quite large, by Italian standards, and kept spotless by Alexandra. She was a mine of useful information, kept in touch throughout our late arrival, and even insisted on carrying our 20Kg suitcase up and down the 2 flights of stairs! On top of everything she was re-decorating one of the rooms till late at night. Breakfast was at a friendly little café down the street. A great 4 night stay.

Paola, Roberto and Alessandra were excellent hosts. They gave us tips where to eat and where to enjoy ourselves. Besides the hotel room was spotlessly clean and the bed was very comfortable. We all had a kettle in the room and tea available too. We also had a wine opener in each room....these small things make your stay a pleasant and comfortable one.

Great location as its in the center and close to everything. The beds were super comfortable and the room was very clean. The service provided was even better as the staff took the time to explain to us which restaurants/places to visit!