Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.5
Amenities6.5
Service6.9
Cleanliness7.3
Filter by:
Sort by:
All reviews(49)
Positive reviews(21)
Reviews with photos/video(4)
Negative reviews(28)
Roya Hassan
Triple Room
Stay Date Dec 2022
Family
1 Reviews
8.0/10
Very Good
Posted on Jan 2, 2023
The location is amazing, however the heaters were off at night and it was cold
Marcela Nogueira
Triple Room
Stay Date Jul 2024
Family
22 Reviews
6.5/10
Posted on Aug 25, 2024
The hotel is very well located next to the Duomo and all the major shops and attractions, there is a bar at Roftop (expensive and without food options, but there is one). The service from the staff was with that ugly, short and rude face, the room, although quite spacious, was not pleasant, a mini fan for three beds which was of no use, I have never sweated so much at night, the bathroom was renovated but without ergonomics, the sink had no counter, the bathroom had no soap and shampoo holders, and the towels were completely lacking. The elevator is another case, dispute with visitors when it was working. This hotel in autumn should be more acceptable as the climate does not require air conditioning.
Show OriginalGoogle Translated
Claireeh
Double Room
Stay Date Dec 2023
Solo travelers
3 Reviews
8.0/10
Very Good
Posted on Mar 20, 2024
Very pleasant and central hotel, the rooms are full of charm, a very beautiful rooftop awaits you at the top.
a downside for the shower which really deserves to be redone and the installation of double glazing in the windows for the rooms seems to me to be an important point: a lot of noise at night, the local professionals take advantage of the calm of the city at night to load and unload everything they need right under the hotel's windows.
Show OriginalGoogle Translated
Diego
Double Room
Stay Date Apr 2024
Couples
10 Reviews
8.5/10
Very Good
Posted on May 26, 2024
Excellent location, steps from the cathedral. The hotel is very neat, it has an elevator and a beautiful rooftop with excellent views of the city. As it shares the elevator with access to the rooftop, it is usually more requested than normal. The room is small and we had a hard time sleeping due to the noise coming from the street at night, despite being on a high floor.
Show OriginalGoogle Translated
yamashin
Double Room
Stay Date Jul 2023
Couples
34 Reviews
7.5/10
Posted on Aug 26, 2023
I stayed here during my trip to Florence while traveling around Europe.
It is in a very accessible location, 10 minutes walk from Santa Maria Novella Station and 1 minute walk from Duomo. Although there was no air conditioner and only a fan, the room was clean and comfortable.
The 6th floor of the hotel is a bar with a beautiful view of the Duomo and the cityscape of Florence.
Show OriginalGoogle Translated
apocadelic7
Single Room
Stay Date Oct 2023
Business travelers
15 Reviews
10/10
Outstanding
Posted on Nov 24, 2023
fully equipped
Hygiene: very clean
Environment: Very good, very close to many tourist attractions
Service: Very, very good
Show OriginalGoogle Translated
Guest User
Triple Room
Stay Date Jul 2023
Travel with friends
4 Reviews
6.0/10
Posted on Sep 27, 2023
The sex ratio is super high, so everything else is average. Just two steps downstairs is Notre Dame Cathedral.
Show OriginalGoogle Translated
Guest User
Double Room
Stay Date May 2023
Solo travelers
2 Reviews
4.0/10
Posted on Jul 2, 2023
Except for the small viewing bar on the top floor, the rest of the whole is really very average to poor, with nothing. It is not recommended to stay if you care about luggage storage and no one is watching. Honest two-star label, dishonest price.
Show OriginalGoogle Translated
Guest User
Double Room
Stay Date Sep 2023
Couples
3 Reviews
8.5/10
Very Good
Posted on Oct 25, 2023
It was good
Show OriginalGoogle Translated
Guest User
Stay Date May 2025
Couples
8.0/10
Very Good
Posted on Jun 3, 2025
The staff were friendly and informative, great location, nice shower, but the bed was too stiff. It was noisy at night, but that wasn't too bad considering how close everything was. The rooftop restaurant is ok, too hot and only one staff person to wait. The downstairs cafe on the corner is nice for a bite.
Guest User
Stay Date May 2025
Couples
4.0/10
Posted on Jun 1, 2025
Don’t expect wifi if in room 445. You need to go to the foyer. I reported this to the front desk. Futile. If you go to bed before 9.50 pm expect to find a cleaner in you room replacing towels while you are asleep. My wife awoke with a scream . We were sound asleep. We learnt our lesson put a do not disturb sign on the door before going to sleep. Another fellow traveller carried a door wedge for the same reason.
Guest User
Stay Date Oct 2024
Other
2.0/10
Posted on Nov 8, 2024
Shocking.Apallingly dirty with a receptionist (possibly called Elisa) who is so rude I asked myself " l wonder how long she has been out of jail" .She shouted and made me scared for my safety.If l hadn't arrived late l would have left immediately.Awake all night with furniture by door in case she attempted access .She appears to have a major personality disorder.No heating and overpriced.Extremely noisy .An overpriced hell hole
Guest User
Stay Date Sep 2024
Other
8.0/10
Very Good
Posted on Oct 30, 2024
This hotel is not “fancy”, but the location and service made up for that. Very affordable for Florence, Italy. The staff was friendly, knowledgeable, and very helpful. A rooftop bar with snacks and a great view of Florence and the Duomo rounded out the experience. Would definitely recommend.
Guest User
Stay Date Aug 2024
Family
4.0/10
Posted on Sep 29, 2024
What can I say? Comfortable, clean rooms. Good price, good location. Staff mostly rude and felt almost arrogant. Could be a cultural thing. Managers were on top of things, but staff made us feel like we were a burden. Stayed here several days and this was a consistent issue and I work in high touch service business, so not being a Karen here . The area was safe, even at night, but expect street noise throughout the night because it's a city. But if all that is important is location and cleanliness go for it!
Guest User
Stay Date Aug 2024
Other
2.0/10
Posted on Sep 19, 2024
The worse kip I've ever stayed in (for 30 minutes, before I left).. which incidentally, I think, was last decorated by Medici too. Checked into the hotel, and was given keys to dark, dingy, smelly and frankly hazardous room. I left after 30 minutes as soon as I could book something else which cost almost €700. I was contacted by the hotel soon after, I explained it was substandard and asked for a partial refund. I was told, rather rudely.. "no, it's the penalty for leaving". I said the air-conditioning unit is broken and it's a fire hazard. I was told that I shouldn't have used it, "so that's it". And the call was over.... Awful, awful experience and people... AVOID, AVOID, AVOID....