Grand Hotel Excelsior Reviews

No way is this a 5 star hotel. The public areas are grand but the whole hotel needs a complete make-over. Reception, check-in / check-out is a shambles. Breakfast is rugby scrum. Waiters / waitresses are absolutely useless. Pool bar service is non-existent. The bedroom very tired with a grubby carpet. Very disappointed and again, no way 5 star.

We had a 5day stay at this hotel. Staff were very friendly, good location as long as you were able to walk uphill. Hotel is located on a hillside and if you had walking difficulties it would be awkward to go out on foot. Outstanding food and spacious interior. Great harbour front location. Convenient distance from Valetta which is great especially at night with outside bars and cafes. The hotel Maltese buffet on Weds night was really good and the chance to try out Maltese food. All in all a great holiday at a super hotel.

It was another and certainly not the last visit to the Grand Hotel Excelsior. I like returning there because I know I will be served there at the highest level. The entire staff deserves the highest marks. He is available, polite and always ready to help. I also appreciate the location of the hotel. Its location ensures excellent communication with the rest of the island (a central bus stop nearby) and access to the charms of Valetta and Floriana. Even though the façade, the outdoor swimming pool area and the bathrooms show signs of the passage of time and the need to refresh, I believe this hotel is an excellent place for business and tourist travellers to Malta.

Good location Kind staff Bad smell Late deposit refund

Such a good hotel! Close to everything, with super friendly staff. The shuttle was really easy from the airport. Oh and the breakfasts were delicious! We can't wait to come back!

very good location!

The hotel is 10 minutes away from the ancient city, but the road is 10 minutes sloping and there are many stone steps that make it inconvenient to walk. There was originally a free shuttle, but the local drivers were very lazy and often late, so many guests chose to walk. The hotel service is not good and receives many tour groups. Especially if the staff at the guest concierge ignores you, you may consider staying in other hotels in the ancient city.

The hotel has slightly outdated facilities, but the service and restaurant are all at a 5-star level. The room has a partial sea view and a balcony for washing and drying clothes. I will stay there again next time I go to Malta.

It is a five-star hotel with good front desk service. There is also a sports room and swimming pool It's just that the air conditioner is not powerful, so you can't sleep with clothes on, otherwise it will be very hot. The bed just didn't have a double bed, so I had to sleep hard. In addition, the buffet is still worth eating

Excellent 5 star hotel, very clean. Very friendly staff. Beautiful outdoor pool with views of the ocean and cityscape. Very well stocked and plentiful buffet lunch. A few minutes walk from Valletta

Great location, just a few minutes walk to Valletta. The view of the ocean and the cityscape on the other side from your balcony will make you want to stare at it forever. The hotel is prestigious, the rooms are clean, and there is plenty of hot water, making us very satisfied. This is a hotel I would like to stay at again if I have the opportunity.

The location of the hotel is very good. It is very close to the bus station and the yacht boarding area, and can be easily reached on foot. The hotel room is clean and the service staff has a good attitude. The breakfast dining environment is very beautiful facing the sea.

I like this hotel very much. The hotel staff are very friendly, the breakfast is rich, and the service is five-star standards.

A long-established five-star hotel, Asian guests are mainly Japanese and Korean. On the day of check-in, the front desk did not provide a room until 5pm. In order to wait for a twin room, we had to go through some negotiations, but Ctrip customer service finally came forward to solve the problem.