Verified traveler
April 23, 2021
I had a problem-filled stay at this hotel!! On the second day of our stay, we were not told that there would be a lack of water in the apartments, we arrived from the beach in the afternoon feeling sandy and tired, we wanted to take a shower and there was no water, I called reception and the attendant asked me to wait for the water to return. but as we had children full of sand this would be impossible, I asked them to provide me with another suite where there would be water to form a bath and they allowed it, when it was late at night the water returned but it was very dirty and to complete my flush it was not working and it was damaged, I asked reception to send a professional and they didn't send it, the next day I got in touch again so they could send us a professional to fix it and after a lot of insistence the professional was sent the day before we left the hotel, I also had another confrontation at breakfast tomorrow, where I arrived early to have a juice and go up to the suite and then later returned with my family to finally have my coffee, I was surprised by this waiter telling me that I shouldn't drink coffee again because I had already taken it!! I reinforced that I was within my coffee schedule, that is, between 7 and 10 am, so I said that I could have coffee as often as I wanted since there was no information at the entrance talking about that!! I felt super embarrassed by the situation and I don't recommend the hotel to anyone who wants to stay!!!
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