Tru by Hilton Ft. Lauderdale Downtown

I enjoyed my stay at Tru by Hilton in downtown Fort Lauderdale. The location was great. Downtown, easy access to everywhere, without feeling like you’re in the middle of a busy city. The staff was very warm and welcoming. Over all, the vibe of the place is very much like college dorm or summer camp for grown adults. I’d definitely stay here again. The free breakfast every morning was also a very nice addition.

The rooms are large and very clean. Lobby service was very nice and helpful.

I recently had the misfortune of staying in a king Room 8th floor at Tru by Hilton Hotel in Fort Lauderdale Downtown and it was an unmitigated disaster, From the moment I entered the room, I knew something was off. The floor was filthy , and after walking from the shower to the bed , the bottoms of our feet were black with grime. The shampoo provided smelled like alcohol and burned my skin, it had the consistency of hand sanitizer. The bed was equally uninviting, with hairs on the pillows and sheets that reeked of stale sweat. The entire room smelled musty. When I reached out to room service to report these issues, they claimed the cleaning crew had left for the day and they suggested that we move rooms or we could make the bed ourselves. We decided to make the bed ourselves if they would provide fresh linen and they agreed. However, the "security guard" they sent over brought only a flat sheet, two pillow cases, and a course burlap-like blanket. I called the front desk to request another room change, they complied . Unfortunately, the new room was hardly an improvement. The pillows smelled of dirty head and hair product, and there were curly hairs on the sheets. To add insult to injury, the soap was in the shower once again nothing more than hand sanitizer-a far cry from the luxurious lemon sugar scrub Ive come to expect from Tru by Hilton Hotels. Given the filthy conditions and utter lack of comfort, I couldn't bring myself to shower and or sleep comfortably. The next morning, I reached into my pocket to retrieve my room key, and the front desk lady immediately asked if I was checking out early, I was taken aback, as I hadn't indicated in any way that I was planning to leave ahead of schedule- in fact, I was still a distance from the front desk. Before I could even respond, another lady chimed in loudly, her tone was condescending, "Wow, you want her to leave already?" she said, bursting into laughter. The two ladies continued to laugh and joke unprofessionally, making me uncomfortable and frustrated. I interjected and said, No, Im not checking out early. The exchange left a sour taste in my mouth I couldn't help but wonder why the staff seemed eager to rush me out, or why they were so comfortable in being rude to me as a guest. On the other hand the included breakfast had a variety of choices more than the average Tru by Hilton it was clean and the full breakfast was hot and delicious they had plenty of optional combination breakfast plates, including Pancakes, waffles, frittatas, fresh juice, hot cereals, muffins, fresh fruit and so many bread options, etc.. The breakfast was the highlight light of this unfortunate situation. The indoor Parking is an additional fee but I have a tall Transit van and was unable to clear the recommended height which is , I was directed to park across the street in a pay on site parking lot but I had to leave before 7 am, It worked out fine but there were a lot of homeless people in the area. This is a nicely decorated Hotel but the rooms need to be cleaned properly and the staff should not make jokes at the expense of the guest. I will post some photos next login.   

We ebjoyed our stay, everything was great

I was a little disappointed considering this has the name Hilton . Some of the staff were not very friendly , however others were very helpful .

Outdated hotel, not what you would expect from Hilton brand. Rooms very small equate more to Motel 6. Staff not friendly, as a rewards member didn’t even receive bottles of water. Would never stay there again. And for 300.00 per night!!!

Unsleepable room with so much street noise (loud sirens, train whistles, gate bells, people) that it sounded like we were outside and not in a room. Inside, the ice machine and elevator noise was excessive. The three people in our room got no sleep all night. This stay was not good.

No shops or food near by. Room Was clean. Bed comfortable but terrible wood box frame. A real knee knocker. Staff was no help when asking questions or services like the free shuttle that goes by the front door. Been in business but know one knew anything.