Residence Inn Fort Smith

WORST ROOM I have ever seen in a hotel in my 65 yrs . STAY AWAY, holes in carpet, screens off unlocked windows, no deadbolt on room door, mattress on sofa bed had more stains than not stained areas, upholstery on couch stained, bath mat was wet, all furniture was in bad shape, complained at check out and was told someone would contact me, no one has.

Really Good Hotel - GREAT Staff! I would have rated it a GREAT hotel, however, they are doing a major renovation, and I can't wait to go back and see it when it is done! I was disappointed when I arrived, because the guaranteed accessible room I had reserved (three months before my arrival), was on the second floor and the whole second floor was under reconstruction. I complained that I should have been notified so I could have made other plans. The General Manager, Melissa Robbins, was understanding and apologized for the lack of communication and we came to an agreement that I was pleased with. I appreciated her professionalism and kindness. I felt that the Front Desk Staff was extremely friendly, kind and very helpful! Nina and Ash went above and beyond, and they are awesome! Talk about awesome, the Breakfast Attendants! Angela, Taylor and Stan (I may have the last name wrong because I can not read my notes - if so, I apologize, because he was fun and entertaining - a great greeting and smile every day!). My room #313 was recently renovated and it was great: I loved the layout and the comfortable furniture and bedding. There were a few small issues with my shower door being hard to slide and the hot and cold-water lines being reversed, and Shane, the Maintenance Person, quickly addressed and fixed the shower door. He is extremely pleasant and kind! As I said earlier - I can't wait until the renovations are done so I can return to this property. Arkansas Eagle (Mark F)

A terrible experience! One of the reasons I booked this hotel was for it's outdoor pool. The pool was closed. The room was filthy. The bathtub had brown mud stains in it. The carpet looked it had not been vacuumed and was stained all over. I went down to work out in the workout room and the elliptical was broke. 1 star because the bed was comfortable. Never again!

Our room was very clean and the pots and pans were clean and of good quality. The beds were in excellent condition. I am picky, so as I inspected, I saw a decent mattress and clean pillows. Our room was in very good condition! Enjoyed cooking in your kitchen. Left it clean like we found it! Sofa had been attended to, as well. Thanks for your Cleaning staff on details!! QUALITY COUNTS!! We had a poolside room. The pool was well maintained. Your staff is par excellence! Your breakfast servers were great! The food was great, too! TOP DRAWER STAFF and we will return to Ft. Smith to visit our Precious Family. THANKS FOR ENJOYABLE WEEK August, 2023! Coming from Maryland! BLESSED MERRY CHRISTMAS MARRIOTT STAFF! Sandy and Gary

This property is in need of a major upgrade the furniture is dirty, flooring is falling apart and the common green space area is filled with trash!

Stainds in bathroom, no sheets for fold-out and clerk said no ice maker (he was wrong)

Nice , clean, friendly staff. Value was very good. Paid more at other hotels that were terrible. Will stay there again. Only downside pool was closed

As a Platinum Elite member, I was not welcomed as one. As for the Hotel it is a VERY VERY TIRED hotel....... carpet is filthy and the rooms are very tired! Only 1 ice machine and it's on the 1st floor.

Very clean well kept and organized rooms, friendly staff, good breakfast, love it!