My family and I recently stayed at this property, and I accidentally left my lap top under the pillow of the bed. Once, I realized it was missing the next day, I located it on Find My, which pinged the property’s address. Of course, I’m relieved to know that is where it is, believing that is has been recovered and documented in lost items, so I call the hotel, speak with the front Desk Assistant, who takes 1 min. to contact the Housekeeping Supervisor, returns to state no one has seen it. I was completely devastated, as I could clearly see the location pinging at the hotel, which I stated. The Desk Associate was completely dismissive and unconcerned. After contacting Sales, Corporate office, and Customer Support, which all Reps. were completely perplexed and disappointed by the response given by the Front Desk Associate, as well. I contacted the hotel again at Corporate’s request, to obtain Property Manager’s contact information. The same Desk Assistant answered, unapthetically, provided the GM’s name and email address. I emailed the GM, who basically gave a swift similar response, and stated there was nothing more they could do, and to file a police report. I emailed her a screenshot of the find my location indicator. No response. I thought at the least, they would say we will do our best to investigate this matter as you have provided proof confirming your laptop is still here on our property, but no, nothing of the sort!!! I have left Airpods at Disney World and shoes at a Hilton property, both items were located and returned to me. I only provided a description of the items and last location seen. The AirPods weren’t even in my list of devices to locate. However, I’ve filed a police report and I’m hoping the Property owner will contact soon; demonstrating a true concern and willingness to complete a full investigation. I wrote this, because patrons/ visitors/ guests have the right and should know if a hotel property’s staff is going to act with integrity and honesty if a personal item has been left behind, and this one DOES NOT!!!!
Perfect
26 Reviews