The staff is not to blame. They were genuinely helpful and kind. The hotel is clearly under funded. The latch lock on the door was broken. The walls are paper thin. You will hear people being intimate. (Like four rooms down.) The bathroom had body hair everywhere. Paint looks like it’s being patched with liquid paper. The carpets were sticky. The tv works half the time. They clean rooms weekly but you don’t find that out unless you ask. Their dryer is broken so it took the staff three days to wash my towels. Again, not their fault. They do the best with what they have to work with. Especially Destiny and Alicia. It’s the management’s fault. Some hallways smell like urine. If I weren’t a large man or if I had any loved one with me I would have left five seconds after looking at the room. Of course by then you’ve already paid in full. I hope their staff finds somewhere who deserves them. Never again Extended Stay America.
