After driving for more than 3 hours, I arrived at the hotel after 10pm. I was clearly informed at the front desk that I wanted a non-smoking room, but was placed in a smoking room. In addition to the smell of cigarettes, there was also an unbearable odor upon entering and the bathroom was completely empty. Clean smell of **** and urine!
I called the front desk to ask for a change, and asked a robot to deliver the card for the non-smoking floor room. The result was another room with unsatisfactory sanitary conditions. There was still a bad smell as soon as I entered the door, and the carpet was the same as the previous room, so dirty! I called again to ask for a change, but this time I was asked to go to the front desk.
Ok, I went downstairs to the front desk. The three front desk staff didn't say a word of apology. The one who seemed more senior asked the young man to take me to see the room and make sure it was OK before staying. I ended up going to room 2211, which was much cleaner than the previous two rooms (I guess it was because the window in this room was too small and not many people wanted to stay in it). It was just one night, and I was so tired that I would probably have no sleep as soon as I fell asleep.
Breakfast is too poor, with too few choices, staff's service awareness is extremely low, and hygiene is very poor.
Verified again, the hardware is good, but the software cannot keep up, what a pity!
Original TextTranslation provided by Google