Mercure Hotel Kaiserhof City Center

Mercure Hotel Kaiserhof City Center Reviews

Mercure Hotel Kaiserhof City Center

Kaiserstraße 62, Frankfurt, 60329, GermanyView Hotel Details
Mercure Hotel Kaiserhof City Center
Mercure Hotel Kaiserhof City CenterMercure Hotel Kaiserhof City CenterMercure Hotel Kaiserhof City Center
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1 night

Mercure Hotel Kaiserhof City Center Guest Reviews

4.2/5
Very Good
131 Reviews
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(131)
Positive reviews(119)
Reviews with photos/video(22)
Easy to get around(34)
Close to train station(30)
Delicious breakfast(26)
Awesome rooms(22)
Clean and tidy(19)
Friendly staff(18)
Convenient for shopping(9)
Perfect for business trips(5)
Negative reviews(12)
iGwaNG
Standard Twin Room
Checked in Nov 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2025
The hotel is convenient to travel near the train station, easy to travel to cities around the area. There are convenience stores nearby, easy to find food, and the rooms are suitable for tourists, clean and orderly.
AndyKk
Standard Twin Room
Checked in May 2024
Business travelers
19 Reviews
4.5/5
Great
Posted on Jul 29, 2024
Nice hotel very close to the exhibition hall and lots of food and dinning restaurant. Good breakfast spread.
EMIR
Standard Twin Room
Checked in Apr 2024
Solo travelers
16 Reviews
4.5/5
Great
Posted on May 17, 2024
Perfect location but better to Avoid surrounding after dark Nice breakfast Big room but small beds Value for the money
Elora
Standard Twin Room
Checked in Nov 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Dec 20, 2024
Close to station perfect for travelling! Very clean and tidy and staff very helpful.
TanFrankie
Standard Double Room
Checked in May 2024
Solo travelers
15 Reviews
2.2/5
Posted on Jun 10, 2024
The room have no expresso coffee machine or coffee machine, no room amenities all empty., also there don’t allow room extension for one hour. Maybe I’m a Chinese.I would not recommend to any friend or business associates.hope trip.com would not recommend to your clients.
TanFrankie
Standard Twin Room
Checked in Apr 2024
Solo travelers
15 Reviews
3.5/5
Posted on Jun 9, 2024
No room amenities provide, the breakfast is good, you can’t leave your luggage in the hotel even you coming back few days time to stay in the same hotel. It is very inconvenient for the travelers.
Guest User
Standard Double Room
Checked in Mar 2024
Family
1 Reviews
1.0/5
Posted on Apr 21, 2024
Hotel reception staff including the manager were very very rude. We booked a double room via trip.com and later we requested for a room which can accommodate a third adult. Our request remained unanswered. Upon reaching the hotel, when we asked them to give us a room with an extra bed they said they didn’t recieve any information from trip.com. When we asked them to share it via formal email that they didn’t recieve any information for our request the manager said it’s not their problem. It’s between trip.com and us and they don’t care if we sleep on the road or somewhere else. At that hour we were forced to book a room at an exhorbitant cost. Very very bad experience and very rude front desk staff and the manager.
Yue Ning Jaime
Privilege Suite
Checked in Mar 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on Apr 16, 2024
Very spacious room! Equipped with sitting area and two large beds. Wish I stayed there longer!
Guest User
Standard Double Room
Checked in Dec 2023
Business travelers
55 Reviews
2.5/5
Posted on Jan 31, 2024
Room is okay. Convenient location. But they don't let you leave luggages for a couple of days, making it difficult when you have to go away and come back.
Agustina Gunawan
Privilege Suite
Checked in Nov 2023
Family
2 Reviews
4.2/5
Very Good
Posted on Dec 27, 2023
Room are big for 3 persons , we are happy they upgraded our room , cleanness ok but bathroom amenities not complete
병훈
Standard Double Room
Checked in Mar 2023
Solo travelers
1 Reviews
1.0/5
Posted on May 26, 2023
I checked out on April 9th, 23rd, and checked out a backpack with a lot of luggage and valuables. When I came back from going out, my backpack was stolen and everything, including my passport, credit card, wallet, and so on, disappeared. The hotel promised compensation, but there is no answer to my email. It's been almost 50 days.
steve lam68
Standard Double Room
Checked in Sep 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 12, 2023
Worth Money! Great location! Lot of Restaurant nearby! I forgot my stuff in unlock safer after checking out. Luckily when I came back in the same stay. It was still there in the room. The front desk helped me to solve my issue quickly and i got my stuff back.
ming7016
Standard Double Room
Checked in Sep 2023
Business travelers
24 Reviews
4.2/5
Very Good
Posted on Oct 4, 2023
The location of the hotel is prefect, just in front the main train station of Frankfurt. Besides, very good breakfast, provides more choices than other typical German hotel which I have experienced at this time. Wroth for the money!
Lukjan
Standard Double Room
Checked in May 2024
Solo travelers
1 Reviews
4.5/5
Great
Posted on Jun 12, 2024
It was good stay. The staff are nice
Guest User
Standard Double Room
Checked in Jul 2023
Couples
15 Reviews
4.7/5
Amazing
Posted on Aug 27, 2023
very near to train station.the rooms are quiet with individual air-conditioning and with high quality beds and furnishing.bathroom and its amenities are of high quality.staff was helpful.in all a very safe place to stay.